Senior Workers Compensation Client Specialist

Accountabilities:: The Senior Workers Compensation Client Specialist oversees day-to-day client coordination, monitors operational performance, and identifies opportunities to improve service delivery. Key responsibilities include: Serve as the primary operational contact for assigned clients, building and maintaining strong, productive relationships. Coordinate client program changes and implementation activities to ensure smooth transitions and consistent service delivery. Monitor operational metrics, including inventory, turnaround times, and service-level commitments, and address performance issues as needed. Investigate and resolve client inquiries, service concerns, and operational escalations promptly and effectively. Collaborate with clients, vendors, and internal business partners to overcome workflow challenges and support shared business objectives. Prepare, analyze, and present operational reports, performance metrics, and actionable business insights to relevant stakeholders. Identify and implement process improvements that increase efficiency, strengthen service quality, and enhance the client experience. Maintain accurate workflow documentation, operating procedures, and best practices. Use Microsoft Copilot and other AI-enabled productivity tools to improve reporting, analysis, communication, and workflow effectiveness. Participate in client meetings, business reviews, audits, and special projects as assigned. Balance client expectations with operational priorities while maintaining high service standards. Anticipate challenges, apply data-driven judgment, and execute solutions independently. Travel for business as needed. Requirements: Candidates should have strong client service capabilities, analytical skills, and the ability to manage competing priorities while delivering consistent results. Experience in workers' compensation medical bill review and familiarity with relevant regulations are advantageous. Qualifications include: A high school diploma and at least 2 years of relevant experience, or an equivalent combination of education and experience. Strong customer service, communication, and relationship management skills. Demonstrated analytical, critical-thinking, and problem-solving abilities. The ability to prioritize competing responsibilities and perform effectively in a fast-paced environment. Excellent written communication, documentation, and organizational skills. Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Teams. The ability to use Microsoft Copilot and other AI-enabled productivity tools effectively. Preferred experience in Workers' Compensation medical bill review. Preferred knowledge of Workers' Compensation regulations, processes, and operational requirements. Experience supporting clients in Texas, California, Utah, Florida, Pennsylvania, Nevada, New York, and Illinois is preferred. Familiarity with Salesforce, SmartAdvisor, Tableau, or similar reporting and workflow management platforms is an advantage. Experience with operational reporting, data analysis, and process improvement initiatives is preferred. Benefits: Annual base salary ranging from $59,000 to $75,000 USD , depending on geographic market, skills, experience, and education. Medical, dental, and vision insurance. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). Life and Accidental Death and Dismemberment (AD&D) insurance. 401(k) retirement savings plan. Tuition reimbursement. Additional resources and programs supporting health, financial well-being, and a healthier lifestyle. Fully remote work arrangement, with the ability to work from anywhere in the United States. Full-time employment.