Account Director, Global Luxury & Lifestyle Sales (Transient/Group)

Accountabilities:: You will manage and develop a portfolio of luxury and lifestyle sales accounts, creating strategic plans and coordinating with hotel teams to increase revenue, strengthen client relationships, and expand market share. Manage and grow a portfolio of luxury travel agency and consortia accounts to maximize revenue and market share. Assess account opportunities, develop annual account plans, and implement strategies and tactics to increase bookings and commercial performance. Build relationships with key decision-makers, executive stakeholders, support teams, and other influential contacts within client organizations. Coordinate transient and group luxury travel requests, ensuring high-quality service and effective engagement with clients and hotel partners. Collaborate with hotel sales teams to organize in-person events, client meetings, familiarization trips, and property site inspections. Respond to client inquiries and resolve issues while identifying opportunities to generate incremental business. Partner with hotel-facing sales teams to support priority hotel portfolios and deliver on commercial objectives. Maintain accurate sales activity records, account profiles, contact information, and strategic account plans within relevant sales systems. Complete annual account planning and required strategic sales reporting in accordance with established regional policies. Coordinate with hotel management and sales teams to align expectations, establish goals, and maintain strong working relationships across properties. Monitor competitor activity and market trends using client interactions and publicly available information, sharing relevant insights with stakeholders. Manage sales expenses effectively and support client entertainment and familiarization activities as needed. Serve as a resource for on-property hotel teams and involve general managers and sales staff in client meetings where appropriate. Report market developments and relevant sales insights to regional luxury and lifestyle sales leadership. Requirements: The successful candidate will combine substantial hospitality experience with luxury travel market expertise, strong commercial judgment, and the ability to manage strategic relationships independently in a remote environment. Bachelor's or Master's degree in Marketing, Management, Business, or a related field preferred; equivalent education and relevant professional experience may also be considered. 6–8 years of progressively responsible experience in the service industry. At least 4 years of experience in multi-unit or corporate roles within a hotel environment. Strong knowledge of luxury consortia networks and travel agency partners across the Midwestern United States. Experience managing and coordinating transient and group luxury travel opportunities for hotel partners. Strong knowledge of hotel products, rates, and marketing programs. Demonstrated ability to develop and maintain relationships with senior customer stakeholders and key decision-makers. Understanding of the business and technical processes relevant to multi-property sales and strategic account management. Ability to represent multiple hotel properties effectively while working remotely from colleagues and management. Proven ability to establish goals, define performance targets, and deliver projects on time. Strong communication, organization, relationship-building, and problem-solving skills. Benefits: Annual salary range of $84,000–$139,000. Eligibility for bonus compensation, where applicable. Paid time off. Medical, dental, and vision insurance. Additional employee benefits as part of a comprehensive benefits package. Additional Information: Work arrangement: Remote. Eligible locations: Candidates must reside in Illinois, Indiana, Iowa, Minnesota, Michigan, Missouri, Nebraska, Ohio, or Wisconsin. Proximity requirement: Must live within one hour of a major U.S. airport. Travel requirement: Approximately 25–35%.