Senior UX Product Manager

Accountabilities: As Senior UX Product Manager, you will provide strategic direction and operational leadership for the UX function, ensuring consistent, customer-centered experiences across the product portfolio. Your responsibilities will include: Lead and manage the UX team, providing strategic direction, coaching, mentorship, and professional development opportunities. Define and drive the overall UX vision, strategy, standards, and priorities across the product portfolio. Collaborate with Product and Engineering leadership to allocate UX resources effectively and align team priorities with broader business and product objectives. Engage with customers and internal stakeholders to understand complex workflows, identify pain points, and uncover opportunities for improvement. Translate customer and business challenges into clear product requirements, user journeys, and prioritized experience initiatives. Partner with Product Managers, UX Designers, and Engineers throughout the discovery, design, development, and delivery lifecycle. Use Figma to collaborate on user journeys, concepts, prototypes, and design decisions while empowering designers to lead detailed design execution. Establish and maintain scalable design systems, reusable UX patterns, and standards to ensure consistency across products. Leverage customer feedback, usability testing, product analytics, and telemetry to evaluate and continuously improve user experiences. Identify opportunities to enhance customer experiences through AI-powered capabilities, including conversational interfaces, assistive tools, copilots, and agentic experiences. Champion AI adoption within the UX team, encouraging experimentation with AI-assisted research, ideation, prototyping, analysis, and design. Balance customer expectations, usability, technical feasibility, business objectives, and delivery constraints when making product and UX decisions. Foster a collaborative environment that encourages innovation, continuous learning, and high-quality design execution. Requirements : The ideal candidate combines strong UX leadership experience with strategic product thinking, customer empathy, and a solid understanding of modern software development. You should be comfortable leading distributed teams, influencing cross-functional stakeholders, and exploring how emerging technologies can transform digital experiences. Key qualifications and skills include: Demonstrated experience leading UX, Product Design, or Design teams, including coaching, mentoring, and developing team members. Strong expertise in UX strategy, product experience design, user research, and experience prioritization. Experience working with enterprise SaaS products and complex software environments. Proficiency with Figma for collaboration, user journey mapping, concept development, and prototyping. Experience establishing, maintaining, or governing design systems and reusable UX standards. Ability to translate complex customer workflows and business requirements into intuitive product experiences. Understanding of AI-powered product experiences, including conversational interfaces, copilots, assistive technologies, or agentic workflows. Familiarity with AI tools and their application in research, ideation, prototyping, analysis, and design processes. Strong collaboration skills and experience working closely with Product Managers, Engineers, and senior leadership. Technical understanding sufficient to engage in productive discussions with Engineering teams about implementation feasibility, architecture, and trade-offs. Familiarity with modern web development principles and component-based UI frameworks. Understanding of WCAG accessibility guidelines and inclusive design principles. Experience using product analytics, customer feedback, and product telemetry to inform UX decisions. Ability to work effectively with distributed Product and Engineering teams. Excellent communication, leadership, organizational, and problem-solving skills. Nice-to-Have Qualifications: Experience with CPQ (Configure, Price, Quote), CRM, document automation, digital commerce, or other complex workflow applications. Previous experience designing or managing AI-powered enterprise software solutions. Experience driving UX transformation or introducing new design practices within a growing product organization. Benefits : Medical, dental, and vision insurance. Life insurance. Voluntary disability insurance. Company stock plan. Company bonus plan. Health Savings Account (HSA) and Flexible Spending Account (FSA). 401(k) retirement plan with company matching. Access to Teladoc virtual healthcare services. Health Advocate Program. Paid holidays and generous paid time off (PTO). Flexible working environment built on accountability, autonomy, and trust. Ongoing technical learning and professional development opportunities. Opportunities for career advancement and internal growth. Collaborative environment focused on innovation, meaningful challenges, and customer impact.