Senior Technical Writer

Accountabilities: Create and maintain technical and functional documentation in GitHub Markdown, covering manufacturing, repair, and related software processes Analyze business requirements and translate them into clear, structured documentation for developers, business stakeholders, and other users Review and update existing documentation following software development changes to ensure accuracy and consistency Explore current application features and document system functionality, workflows, and business processes Conduct interviews with subject matter experts (SMEs) to gather, clarify, and validate technical and business knowledge Review UI/UX designs in Figma and provide relevant feedback to support usability and documentation quality Create process, system, and architecture diagrams using tools such as Draw.io, Visio, or PlantUML Review API documentation and validate requests using Postman or cURL Check the accuracy and functionality of API code examples and report documentation or implementation issues Identify and log bugs discovered during documentation reviews, API testing, or application feature analysis Develop shared documentation templates and prepare Change Request documentation Record training materials and product demonstration videos using Snagit and Camtasia when required Collaborate directly with the client's IT Director, developers, and other stakeholders to ensure documentation meets business and technical needs Requirements: At least 3 years of experience as a Technical Writer, Business Analyst, or in a comparable role Hands-on experience with Git, GitHub, and docs-as-code practices using Markdown Experience testing and reviewing APIs with tools such as Postman, Swagger/OpenAPI, or cURL Working knowledge of Jira and Confluence for project coordination and documentation Experience creating diagrams with Draw.io, Visio, and/or PlantUML Ability to read, understand, and review UI/UX designs in Figma Strong analytical and problem-solving skills, combined with excellent attention to detail Upper-intermediate English proficiency or higher, both written and spoken, with the ability to communicate directly with senior client stakeholders and subject matter experts Ability to work independently, organize priorities, and manage documentation activities effectively Experience with Snagit and Camtasia is an advantage Relevant industry or technical background is a plus Experience preparing Change Requests or formal business and technical requirements specifications is beneficial Tools and Technologies: Git and GitHub Jira and Confluence Postman and Swagger/OpenAPI Draw.io, Visio, and PlantUML Figma and Visual Studio Code Microsoft Teams and Outlook Snagit and Camtasia Benefits: Flexible working arrangements, with remote, office-based, or hybrid options Competitive salary and compensation package Personalized career development opportunities Professional development resources, including mentorship, technical talks, training sessions, and centers of excellence Active technical communities and regular knowledge-sharing opportunities Education reimbursement Anniversary gifts and recognition Corporate events and team-building activities Additional benefits depending on location and employment arrangement Certain benefits may not apply to freelancers