Senior Solutions Engineer

Accountabilities:: Serve as the principal technical advisor to enterprise clients, establishing credibility as a subject-matter expert and building trusted relationships with senior stakeholders. Partner with software engineering and technical teams to understand clients’ hiring processes, performance requirements, and business objectives, ensuring accurate solution alignment. Support the full customer lifecycle, from prospect engagement and technical solution presentations through implementation, optimization, and ongoing strategic partnership. Present technical solutions to prospective enterprise clients as a trusted technical subject-matter expert. Architect and implement initial interview frameworks tailored to the requirements and objectives of each enterprise client. Conduct regular strategic business and performance reviews to assess alignment with customer goals and identify opportunities for optimization. Design and deliver executive-level training sessions for client stakeholders, translating complex technical concepts into clear and actionable guidance. Analyze complex performance data and collaborate with Content and Data teams to calibrate assessment metrics and identify meaningful insights. Translate analytical findings into strategic recommendations that improve customer outcomes and strengthen long-term partnerships. Collaborate closely with go-to-market teams throughout the customer journey to ensure consistent technical alignment and successful solution delivery. Identify innovative opportunities to improve internal Customer Operations and go-to-market processes and create additional value for enterprise clients. Travel up to 20% as needed for strategic face-to-face client meetings, enterprise engagements, and industry events. Requirements: 7+ years of professional experience in strategic technical account management, client success engineering, solutions or deployment engineering, SaaS/technical/financial services consulting with a technical implementation focus, software engineering, or a comparable field. Demonstrated success serving as a strategic advisor during client onboarding, including building trusted relationships, making thoughtful recommendations, and guiding customers through complex implementation processes. Proven experience engaging directly with C-suite executives and senior decision-makers in a client-facing capacity. Strong working knowledge of SQL and the ability to use technical and performance data to inform recommendations. Significant client-facing experience working with technical customers and engineering stakeholders. Strong consultative and communication skills, with the ability to translate complex technical concepts into clear business recommendations. Ability to understand complex customer requirements and architect solutions that align technical capabilities with business objectives. Strong analytical and problem-solving skills, with a data-driven approach to customer strategy and solution optimization. Ability to collaborate effectively across engineering, data, content, customer operations, and go-to-market functions. Demonstrated ownership, strategic thinking, and ability to operate effectively in a complex enterprise environment. Candidates must reside in one of the following U.S. states: Florida, Illinois, Massachusetts, Missouri, Oregon, Texas, or Washington. This position is fully remote, but applications from outside the listed states will not be considered at this time. Immigration sponsorship is not available for this position. Benefits: Fully remote work environment. Base salary varies by geographic location: GeoLo 2: $130,500–$148,500 USD. GeoLo 3: $116,000–$132,000 USD. GeoLo 4: $101,500–$115,500 USD. Geographic compensation tiers are based on market data and regional economic factors and may be adjusted periodically. Up to 20% travel opportunity for strategic enterprise meetings and industry events. Opportunity to work directly with enterprise clients and senior technical and executive stakeholders. Cross-functional exposure to engineering, data, content, customer operations, and go-to-market teams. Opportunity to influence client hiring strategies and improve technical assessment outcomes. Inclusive and collaborative remote work environment committed to diversity and equal opportunity. Workplace accommodations available for candidates and employees with disabilities or special needs.