Senior ServiceNow Developer

Accountabilities:: Design, develop, configure, and support Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro) solutions. Optimize hardware and software asset lifecycle processes covering requests, fulfillment, deployment, reclamation, refresh, and retirement. Support software compliance, normalization, reclamation, SaaS optimization, and broader asset governance initiatives. Develop and maintain Service Catalog Items, Record Producers, approval workflows, and automated fulfillment processes. Build scalable automation using Flow Designer, Integration Hub, and native ServiceNow platform capabilities. Design, implement, and maintain integrations using REST APIs, Import Sets, Transform Maps, and data imports. Integrate ServiceNow with enterprise applications, SaaS platforms, endpoint management solutions, and asset repositories. Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Scheduled Jobs, Flows, and Scripted REST APIs. Troubleshoot platform, integration, and automation issues while conducting root cause analysis and implementing sustainable solutions. Support core ITSM processes, including Incident, Change, Problem, and Request Management. Maintain CMDB data quality, asset-to-CI relationships, and initiatives aligned with CSDM principles. Ensure all solutions follow ServiceNow development best practices, governance standards, maintainability principles, and technical documentation requirements. Requirements 8+ years of hands-on experience in ServiceNow development. 5+ years of experience implementing and supporting IT Asset Management solutions. Strong practical expertise with HAM Pro, SAM Pro, Service Catalog, Flow Designer, Integration Hub, and REST API integrations. Extensive experience creating Catalog Items, Record Producers, approval processes, and automated fulfillment workflows. Advanced JavaScript and ServiceNow scripting capabilities. Strong experience with Import Sets, Transform Maps, Data Imports, and workflow automation. Solid understanding of ITSM processes and enterprise service delivery concepts. Working knowledge of CMDB, Discovery, CSDM, and asset-to-CI relationship management. ServiceNow Certified System Administrator (CSA) certification is required. Certified Application Developer (CAD) certification is a plus. ITIL Foundation certification is advantageous. Experience with ServiceNow Discovery and CMDB health initiatives is a plus. Exposure to SaaS license optimization and software compliance programs is advantageous. Experience working within large enterprise ServiceNow environments is preferred. Strong analytical, troubleshooting, and problem-solving abilities, with a proactive approach to identifying and resolving technical challenges. Ability to develop maintainable, scalable solutions while making effective use of out-of-the-box ServiceNow capabilities. Benefits Competitive compensation and comprehensive benefits package. Health insurance coverage. Relocation support and assistance. Remote work flexibility through a work-from-anywhere culture. Professional development opportunities, including certification programs and mentorship. Access to talent investment programs and opportunities for internal mobility. Opportunity to contribute to impactful technology projects for global clients. Exposure to complex enterprise environments and large-scale digital transformation initiatives. Collaborative and multicultural working environment with open communication. Regular team-building activities and opportunities to connect with colleagues globally. Opportunity to contribute to sustainability and social impact initiatives focused on education, community empowerment, fair operating practices, environmental sustainability, and gender equality.