Senior Salesforce Project Manager

Accountabilities:: Develop, document, and maintain comprehensive project management deliverables, including project plans, budget and timeline reports, and issue and risk tracking and mitigation plans. Develop project strategies and delivery plans with project and delivery leaders, identifying the appropriate methodologies, tools, and resources required for success. Forecast project resource requirements and communicate staffing needs throughout the project lifecycle. Monitor project budgets against approved plans and work with clients and project teams to resolve variances promptly. Manage day-to-day project and team operations, ensuring deliverables remain on track and projects progress toward successful completion. Establish and implement effective project management processes and best practices while maintaining internal reporting and delivery standards. Manage scope changes and prevent scope creep by evaluating, coordinating, and responding to requests outside original specifications. Ensure the quality of project deliverables through structured planning, execution, quality assurance, and quality control practices. Coach and mentor project teams on agile methodologies and best practices when appropriate. Deliver high-quality technology solutions that create value for clients and contribute to satisfaction and long-term retention. Manage client relationships and expectations while ensuring compliance with applicable industry, privacy, security, and client standards. Identify opportunities to expand services within existing projects and broader client organizations. Support the full service-delivery lifecycle, from identifying opportunities and developing relationships through delivery strategy and execution. Requirements: Bachelor’s degree or higher in Business Administration, Information Technology, Computer Science, Digital Marketing, or a related field; equivalent combinations of education and technical experience may also be considered. 5+ years of project management experience within technology consulting or professional services. Demonstrated ability to establish and implement clear processes and procedures that improve operational and project management effectiveness. Working knowledge and experience with Salesforce or MuleSoft platforms and products; Salesforce certification is highly desirable. Experience with digital experience or creative design projects is a plus. Strong understanding of stakeholder and end-user needs, business problem analysis, solution development, SDLC methodologies, and structured discover, design, execute, and deploy project lifecycles. Proven ability to lead projects from initiation through completion while managing multiple engagements at different stages simultaneously. Experience driving service delivery from opportunity analysis and relationship development through delivery strategy and execution. Ability to navigate complex business initiatives, influence and negotiate with stakeholders, and establish long-term objectives supported by clear strategies and actions. Metrics-driven approach with strong deductive reasoning, analytical thinking, and problem-solving capabilities. Highly organized, self-motivated, intuitive, and collaborative, with the ability to operate effectively in complex environments. Strong interpersonal, communication, mentoring, and collaboration skills. Experience working with agile project management approaches. High professional and personal standards, with strong integrity and accountability. Excellent written and verbal communication skills. Ability to work effectively and professionally from a home-based location in the United States. Flexibility to collaborate with global clients across multiple time zones and travel occasionally to client sites or headquarters in Indianapolis, Indiana. Must be authorized to work in the United States for any employer without current or future sponsorship requirements. Role is not open to C2C arrangements. Benefits: Fully remote position for candidates based in the United States. Opportunity to lead complex Salesforce and technology consulting engagements for enterprise clients. High level of ownership across project scope, schedules, budgets, resources, and client relationships. Exposure to multiple projects, industries, stakeholders, and technology challenges. Collaborative environment focused on quality, innovation, continuous improvement, and client success. Opportunities to mentor delivery teams and contribute to project management best practices. Compensation is determined based on qualifications, experience, skillset, geography, and internal equity. Total compensation includes equity, perks, benefits, and professional development opportunities.