Senior Revenue Operations Analyst

Accountabilities: Design, build, and maintain reports and dashboards that deliver meaningful insights across Marketing, Sales, and Customer Support. Analyze go-to-market (GTM) performance, identify trends, investigate changes in key metrics, and translate complex data into actionable recommendations for business leaders. Develop and maintain SQL queries and spreadsheet models supporting commission tracking, pipeline analysis, forecasting, capacity planning, and CRM data reconciliation. Extract, integrate, and connect data from the GTM technology stack, including Databricks, HubSpot, Zendesk, and Gong, to provide a reliable, unified view of business performance. Work directly within relevant systems to configure, troubleshoot, and maintain data accuracy and consistency. Identify opportunities to improve operational efficiency through automation and AI, and support broader GTM adoption of new capabilities. Lead cross-functional Revenue Operations initiatives, including CRM enhancements, reporting improvements, process redesign, and system implementations. Develop and maintain clear documentation, standard operating procedures, and knowledge resources that support consistency and scalability. Partner with Marketing, Sales, Customer Support, and leadership to strengthen data quality, streamline workflows, and enable informed decision-making. Requirements At least 4 years of experience in Revenue Operations, Sales Operations, Marketing Operations, or a data or business analyst role supporting go-to-market teams, preferably in a SaaS or high-growth environment. Strong practical SQL skills, including multi-table joins, common table expressions (CTEs), window functions, and validating query results against source systems. Experience independently managing projects involving multiple business systems with minimal supervision. Strong analytical and problem-solving abilities, including the capacity to investigate ambiguous business questions and develop data-driven solutions. Working knowledge of CRM data structures, including objects, associations, and lifecycle stages. HubSpot experience is a strong asset; familiarity with Zendesk and Gong is an advantage. Advanced working skills in Google Sheets or Microsoft Excel for modeling, analysis, and data reconciliation. Comfort using AI tools such as ChatGPT, Claude, or embedded platform AI to improve productivity and operational workflows. Excellent communication skills, with the ability to explain technical concepts and analytical findings to stakeholders with different levels of technical expertise. A continuous improvement mindset, strong attention to detail, and an interest in developing scalable processes. Post-secondary education in Business, Analytics, or a related discipline, or equivalent practical experience. Additional assets: Experience with cloud data warehouses such as Databricks, Snowflake, or BigQuery, and/or business intelligence tools such as Looker, Tableau, or Power BI. Python experience for data-related work. Experience developing lead scoring models, lifecycle management processes, or marketing attribution reporting. HubSpot certifications or substantial CRM administration experience. Experience designing and implementing AI-enabled operational workflows that improve team efficiency. A strong interest in automation, documentation, and operational excellence. Benefits Competitive compensation: Annual salary range of CAD $92,000–$118,000. Fully remote work: Flexibility and autonomy to work from the location where you are most productive, within Canada. Professional development: Opportunities to build skills, take on new experiences, and pursue career growth. Meaningful impact: Direct contribution to business growth and improvements across Revenue Operations. Collaborative environment: Work with colleagues across Marketing, Sales, Customer Support, and leadership. Innovation and experimentation: An environment that encourages new ideas, continuous improvement, and responsible use of AI. Inclusive workplace: A commitment to welcoming people from diverse backgrounds, experiences, identities, and perspectives. Accessible recruitment: Virtual interviews and accommodations available throughout the hiring process upon request.