Senior Product Manager, Warranty

Accountabilities: Define and communicate product vision, strategy, OKRs, KPIs, and roadmap aligned with business objectives. Own CRM, contract, claims, and payment management platforms, including customer onboarding, policy administration, claims workflows, payment processing, accounting requirements, revenue recognition, and SOX compliance. Translate customer, partner, operational, regulatory, and business needs into clear product requirements and prioritized initiatives. Lead product discovery, roadmap planning, and end-to-end delivery in collaboration with engineering, finance, operations, marketing, partnerships, and business stakeholders. Drive product execution from ideation to launch, including requirements gathering, stakeholder alignment, testing, rollout planning, adoption, and performance measurement. Leverage customer research, user feedback, analytics, market trends, and competitive insights to identify opportunities and continuously improve product performance. Manage third-party vendors and partners, ensuring commercial accountability, delivery quality, roadmap alignment, and effective risk escalation. Develop product capabilities that support go-to-market initiatives, partner enablement, revenue growth, customer satisfaction, and customer re-engagement. Promote customer-centricity, design thinking, experimentation, and continuous learning throughout the product development lifecycle. Communicate product vision, priorities, trade-offs, risks, and timelines while influencing stakeholders and maintaining alignment across teams. Monitor and improve business outcomes, including revenue, margins, customer retention, claims throughput, operational accuracy, and compliance. Requirements: 8+ years of product management experience, with strong expertise in CRM platforms and systems supporting policy and contract management, payments, claims, customer onboarding, and third-party integrations. Experience integrating marketing automation, sales, service, contract management, and data warehousing platforms. Proven track record of building and scaling products and delivering measurable business outcomes, including revenue growth, customer satisfaction, operational efficiency, or ROI improvements. Strong analytical skills and demonstrated ability to use data, customer insights, and product metrics to inform decisions and prioritize initiatives. Excellent written, verbal, and presentation skills, with the ability to communicate complex concepts to technical, non-technical, and executive audiences. Strong organizational and project management skills, with the ability to manage competing priorities and drive execution in a fast-paced environment. Demonstrated ability to lead through influence, build stakeholder alignment, and collaborate effectively across product, engineering, finance, operations, marketing, and business teams. Strategic and results-oriented mindset, combining sound judgment, methodical execution, and effective decision-making. Bachelor's degree in Business, Computer Science, or a related field, or equivalent practical experience. Experience in home insurance, home warranty, subscription-based products, or regulated operational environments is preferred. Familiarity with Zoho, RingCentral, BigQuery, and/or Stripe is a plus. Knowledge of accounting concepts, including revenue recognition and SOX compliance, is preferred. Experience developing new products, capabilities, or business lines from 0 to 1 is preferred. Proven experience working with US-based business teams. Excellent written and spoken English communication skills. Ability to work with core US business hours, including four hours of overlap with Eastern Time, typically from 7:30 PM to 11:30 PM IST, alongside four flexible working hours in IST. Ability to work eight hours per day, excluding breaks, in a fully remote environment. A quiet, dedicated workspace and reliable internet connection with minimum speeds of 30 Mbps download and 10 Mbps upload. Benefits: Annual salary range of ₹40,50,000 – ₹56,70,000 INR, depending on experience, skills, job-related knowledge, market alignment, and geographic location. Comprehensive health, life, and financial well-being coverage. Medical insurance and accident insurance. Retirement benefits. 12 company-paid holidays annually. 2 flexible holidays. Privilege/earned leave and casual/sick leave. Paid maternity and paternity leave. Weekly wellness events and wellness programs. Fully remote working arrangement from India. Flexible working hours outside the required US business-hours overlap.