Senior Product Manager II - Fraud & Identity

Accountabilities: Define product strategy: Own and drive the product vision, strategy, and roadmap for fraud prevention, detection, identity verification, and authentication across the customer lifecycle. Prioritize product investments: Coordinate priorities across interconnected teams, balance competing business needs, and sequence initiatives according to risk reduction, customer experience, and business impact. Develop fraud detection capabilities: Work directly with engineers to evaluate risk signals, refine scoring logic, define detection rules, and improve the effectiveness of fraud prevention systems. Translate insights into execution: Produce clear, evidence-based decision documents with actionable recommendations, ensuring that research and analysis lead to prioritized decisions and shipped product improvements. Lead incident response: Coordinate fraud incident management across engineering, client operations, governance, risk and compliance, treasury, and security teams. Improve investigation processes, escalation procedures, and response playbooks. Measure product performance: Define and monitor key metrics covering fraud detection accuracy, authentication coverage, false positives, operational efficiency, and the impact of security measures on customer experience. Optimize fraud operations: Support investigation, triage, case management, and response workflows, enabling operational teams to manage fraud risks efficiently and consistently. Support compliance initiatives: Partner with legal and governance, risk, and compliance stakeholders on know-your-customer (KYC), anti-money laundering (AML), audit readiness, and related product capabilities. Evaluate technology solutions: Lead build-versus-buy decisions for fraud prevention and identity platforms, assess vendors and emerging technologies, and identify opportunities to improve scalability and automation. Leverage AI and automation: Explore and implement AI-enabled solutions that improve fraud detection, accelerate investigations, automate repetitive tasks, and strengthen risk management. Influence cross-functional decisions: Challenge proposed changes or investments when evidence suggests they introduce excessive customer friction without delivering meaningful risk reduction. Requirements Relevant product management experience: Demonstrated experience owning a fraud, risk, or identity product area within a payments, fintech, or marketplace business, with direct accountability for product decisions and outcomes. Fraud and risk expertise: Strong understanding of fraud detection trade-offs, including precision versus recall, false-positive costs, risk signals, and balancing security requirements with customer friction. Technical proficiency: Ability to work directly with engineering teams on scoring logic, data schemas, integrations, authentication systems, and technical product decisions. Incident management experience: Experience leading or co-leading incident response, coordinating cross-functional stakeholders, and developing effective operational processes for investigating and resolving fraud events. AI capabilities: Practical experience using or building AI-powered solutions to improve efficiency, accuracy, automation, and decision-making across the fraud lifecycle. Strategic execution: A proven track record of translating analysis into clear recommendations, prioritizing product roadmaps, and delivering measurable improvements through shipped products. Technology evaluation: Experience making build-versus-buy decisions and assessing fraud prevention, risk management, or identity verification platforms. Stakeholder management: Confidence challenging senior stakeholders constructively, supporting recommendations with evidence, and aligning diverse teams around difficult product decisions. Communication skills: Excellent written communication and documentation skills, with the ability to explain complex technical and risk-related concepts clearly in a remote-first, documentation-driven environment. Additional assets: Experience in payroll, payments, money movement, vendor or accounts payable fraud, KYC/AML, or identity platforms such as Auth0. Familiarity with synthetic identities and AI-generated identity fraud is advantageous. Relevant certifications: Advanced financial or fraud-related qualifications, such as CPA, CFA, or Certified Fraud Examiner (CFE), are considered beneficial. Benefits Competitive compensation: Annual base salary for Canadian locations ranging from CAD $156,500 to $215,000 , depending on location, experience, and qualifications. Additional compensation may include equity and other applicable incentives. Fully remote work: Work from anywhere in Canada or the United States, offering flexibility and location independence. Unlimited paid time off: Flexible time-off arrangements to support personal well-being and work-life balance. Health and dental coverage: Access to healthcare and dental benefits. Home office support: Up to CAD $2,025 toward home IT equipment and setup. Retirement savings: Up to 2% matching contributions to an RRSP in Canada or a 401(k) in the United States, subject to applicable plan terms. Internet and phone allowance: Up to CAD $67.50 toward internet or mobile phone services. Learning and development: Opportunities to strengthen professional skills, expand expertise, and grow within a collaborative technology environment. Meaningful impact: The opportunity to own critical fraud and identity capabilities, work closely with talented cross-functional teams, and help build safer, more reliable financial workflows. Inclusive workplace: A commitment to a respectful, accessible, and discrimination-free environment that values people from diverse backgrounds and experiences.