Senior Logistics Manager, Americas Retail Operations

Accountabilities:: Lead retail logistics operations across the Americas, balancing the optimization of existing retail accounts with the onboarding and launch of new retail partners. Evaluate retailer routing guides, technical requirements, packaging standards, labeling rules, EDI configurations, and ASN requirements to ensure compliant and successful launches. Coordinate with third-party logistics providers (3PLs) to improve fulfillment performance, delivery speed, operational accuracy, and on-time-in-full (OTIF) results. Act as the primary escalation point for retail logistics issues, conducting root-cause analyses and implementing corrective actions. Analyze freight costs across prepaid and collect shipping models, develop cost-to-serve assessments by account, and identify opportunities to reduce total logistics expenditure. Establish and manage chargeback deduction and dispute processes to minimize retailer penalties and protect business margins. Own the retail logistics KPI scorecard, monitoring OTIF, on-time delivery, cost per unit, PO-to-delivery cycle time, chargeback recovery, EDI/ASN compliance, and 3PL performance. Develop regular performance reports and business reviews, translating operational data into actionable supply chain improvements. Identify repetitive logistics activities that can be automated using AI, including shipment tracking, purchase order reconciliation, invoice audits, reporting, and chargeback research. Develop AI-assisted workflows to improve data extraction, freight analysis, KPI reporting, and communication with internal teams and retail partners while ensuring accuracy and data protection. Collaborate with IT and technical teams to improve automation capabilities and end-to-end shipment visibility. Partner with Sales and Account Management on commercial expansion, ensuring logistics capabilities and supply chain readiness support new opportunities. Work with Planning on retailer demand forecasts, inventory availability, Weeks of Supply, and collaborative planning, forecasting, and replenishment (CPFR) activities. Coordinate with Trade Compliance and Global Logistics teams to support distribution network expansion into Canada and Latin America. Lead, mentor, and develop a team of two logistics professionals, encouraging continuous improvement and the adoption of AI-enabled processes. Define the long-term operating model, organizational structure, and scalability strategy for Americas retail logistics operations. Requirements: At least 7 years of experience in retail logistics, B2B wholesale distribution, or supply chain operations, including 2+ years of direct people management experience. Background in a product-shipping industry such as consumer packaged goods, consumer electronics, or apparel. Strong expertise in retail compliance, including routing guides, EDI implementation, ASN accuracy, retailer requirements, and chargeback management. Proven experience developing freight cost-to-serve models, evaluating prepaid versus collect shipping arrangements, and optimizing logistics costs. Strong understanding of retail supply chain KPIs, including OTIF, on-time delivery, fill rates, cost per unit, and chargeback rates. Demonstrated hands-on experience using AI tools to automate workflows, improve reporting, streamline operational processes, and generate measurable efficiency gains. Experience with ERP, warehouse management systems (WMS), and/or transportation management systems (TMS), alongside advanced spreadsheet and reporting capabilities. Strong analytical, financial, and problem-solving skills, with the ability to translate operational data into strategic recommendations. Excellent communication and stakeholder management skills, with the ability to influence Sales, Finance, leadership teams, retail partners, and logistics providers. Ability to manage multiple priorities, lead cross-functional initiatives, and build scalable processes in a high-growth environment. Familiarity with responsible AI practices, including output validation, risk assessment, and protection of sensitive business information. Preferred qualifications: Hands-on experience with NetSuite, particularly sales orders, item fulfillment, and retail/EDI order workflows. Experience supporting distribution operations across Canada and/or Latin America. Familiarity with AI automation platforms, enterprise AI assistants, Google Workspace AI, or AI-supported scripting. Knowledge of prompt engineering, context engineering, and AI agent workflows. Experience with CPFR, demand planning, inventory management, and Weeks of Supply. Background in multi-channel fulfillment across direct-to-consumer (DTC), distributor, and retail partner networks. Experience building or scaling logistics teams within rapidly growing organizations. Bachelor's degree in Supply Chain Management, Business, Engineering, or a related discipline. Benefits: Competitive annual salary ranging from $143,000 to $169,000 USD for Region 1, depending on location, qualifications, and experience. Equity compensation package. Remote-first working environment within the United States. Comprehensive health, dental, and vision insurance. Access to mental health and wellness resources. Complimentary smart ring and employee discounts for friends and family. 20 days of paid time off annually. 13 paid holidays. 8 additional flexible wellness days. Paid sick leave and parental leave. Opportunity to work with innovative technology and AI-powered solutions. Meaningful leadership responsibilities and the opportunity to shape and scale regional logistics operations. Additional information: This is a remote position based in the United States, with a preference for candidates located in San Francisco. Candidates residing in Alaska, Delaware, Iowa, Mississippi, Nebraska, South Dakota, West Virginia, and Wisconsin are not eligible for consideration. Compensation varies according to geographic location, relevant experience, skills, qualifications, and market conditions.