Senior Lead Business Integration Analyst- SAP Job (Batch) Monitoring/Management Consultant

Accountabilities: Lead the administration, monitoring, scheduling, and optimization of enterprise SAP and non-SAP batch processing environments. Manage enterprise workload automation and scheduling platforms, particularly Redwood RunMyJobs (RMJ), ensuring reliable execution of critical business processes. Monitor SAP background jobs and RMJ workflows, identify failures, assess business impact, and initiate appropriate recovery procedures based on incident severity. Schedule, configure, modify, and maintain recurring batch jobs across daily, weekly, monthly, and event-driven processing cycles. Administer SAP background processing using key transaction codes, including SM36 (Job Scheduling), SM37 (Job Monitoring), SM61 (Operation Modes), and SM66 (Global Work Process Monitoring). Analyze job performance, runtime statistics, spool outputs, job logs, and execution history to identify and resolve operational issues. Troubleshoot failed, delayed, and long-running jobs, coordinating with application, infrastructure, network, and security teams to restore normal operations. Manage RMJ dashboards, queue health, process server availability, workload distribution, job dependencies, and event-triggered workflows. Investigate RMJ alerts involving failed jobs, long-running processes, event-waiting conditions, assigned or dispatched jobs, and process server shutdowns. Perform job recovery activities, including restarting failed jobs, resubmitting workloads, marking jobs as complete when appropriate, and holding or releasing jobs from ICE status. Support business-critical processing activities, including Material Requirements Planning (MRP), IDoc processing, SAP interfaces, month-end closing, file transfers, File Watcher jobs, and integration workflows. Configure and maintain monitoring capabilities, alert thresholds, and secure connectivity across hybrid and cloud-hosted SAP environments. Create, manage, and track incidents through ServiceNow or equivalent IT Service Management platforms. Analyze and resolve RMJ operator messages and system alerts, performing root cause analysis for recurring failures and production incidents. Escalate critical production issues according to established support procedures and coordinate resolution with job owners and relevant stakeholders. Maintain accurate operational records, incident documentation, audit trails, runbooks, recovery procedures, and knowledge articles. Ensure adherence to ITIL-based incident, problem, change, and service management processes, as well as cybersecurity, regulatory, and audit requirements. Lead complex troubleshooting activities across interconnected enterprise systems and provide technical guidance to junior team members. Implement automation, monitoring enhancements, and workflow improvements to reduce manual intervention and improve operational reliability. Lead operational readiness activities for new applications, integrations, and batch processing services. Participate in global 24/7 production support rotations, including weekends and public holidays when required. Collaborate with enterprise technology partners and internal stakeholders to continuously improve batch processing performance and operational efficiency. Requirements: Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or another relevant technical or STEM discipline. Equivalent relevant education and professional experience may also be considered. Typically 6 or more years of professional experience in SAP technical operations, with strong expertise in batch scheduling, job monitoring, and enterprise workload management. Hands-on experience administering SAP background jobs using transaction codes SM36, SM37, SM61, and SM66. Strong understanding of SAP background job scheduling, workload management, job dependencies, execution cycles, and recovery procedures. Proven experience administering and monitoring enterprise batch processing environments across SAP and non-SAP platforms. Strong expertise in Redwood RunMyJobs (RMJ) or comparable enterprise workload automation and job scheduling solutions. Experience troubleshooting complex technical issues across SAP applications, operating systems, network environments, and infrastructure layers. Knowledge of SAP Basis administration, SAP interface monitoring, and enterprise application operations. Familiarity with ServiceNow or similar IT Service Management platforms for incident tracking, escalation, and resolution. Good understanding of ITIL principles and practices, including incident, problem, change, and service management. Knowledge of network connectivity, firewall concepts, enterprise infrastructure, and secure communication protocols. Experience supporting compliance audits, cybersecurity requirements, and regulatory standards. Strong analytical, troubleshooting, and problem-solving capabilities, with the ability to manage complex operational challenges independently. Excellent written and verbal communication skills, with the ability to collaborate effectively with technical teams, business stakeholders, and global support groups. Experience supporting global SAP environments and mission-critical 24/7 production operations is highly desirable. Familiarity with SAP S/4HANA environments, SAP IDocs, MRP processing, batch input processing, and SAP background work processes is preferred. Understanding of cloud-hosted SAP environments, hybrid architectures, and enterprise application connectivity. Knowledge of UNIX/Linux and Windows Server administration. Familiarity with enterprise monitoring tools, automation solutions, and scripting technologies. Understanding of network protocols and technologies, including TCP/IP, LAN/WAN, and secure communications. Proven experience conducting root cause analysis and leading problem management activities. Demonstrated ability to lead operational support activities, mentor junior engineers, establish best practices, and drive continuous improvement initiatives. Ability to manage competing priorities and provide reliable technical support in a complex, globally distributed enterprise environment. Benefits: Competitive compensation package. Hybrid working arrangement, combining onsite and offsite collaboration. Group health insurance coverage. Group term life insurance. Group personal accident insurance. 18 days of annual vacation leave. 12 days of annual contingency leave. Meal coupons and meal vouchers. Employee scholarship programme. Car lease programme. National Pension Scheme (NPS). Leave Travel Allowance (LTA). Fuel and vehicle maintenance allowance, including driver wages. Opportunities to work with enterprise-scale SAP platforms and advanced workload automation technologies. Exposure to global IT operations, hybrid cloud environments, and mission-critical enterprise systems. Opportunities for technical development, cross-functional collaboration, and knowledge sharing. A collaborative international working environment focused on innovation, operational excellence, and work-life balance.