Senior Implementation Manager

Accountabilities:: Review Statements of Work and collaborate with cross-functional stakeholders to establish clear alignment on project scope, products, services, deliverables, and timeline expectations. Lead and support implementation activities across development, deployment, testing, systems integration, and client delivery, with a focus on reliable data exchange and failover resiliency. Create, maintain, and organize detailed project documentation covering business and technical requirements, solution design, deployment activities, and ongoing support. Coordinate project resources, timelines, troubleshooting activities, status tracking, and reporting to help ensure successful delivery within established deadlines. Collaborate closely with internal teams, external stakeholders, and clients to understand requirements, resolve technical challenges, and achieve project objectives. Provide direct technical and project support throughout the implementation lifecycle, including the defined post-go-live stabilization period. Identify opportunities for continuous process improvement and contribute to initiatives that enhance implementation efficiency, quality, and client outcomes. Requirements Bachelor’s degree in a computer-related field or equivalent professional experience. At least 3 years of experience working with several relevant technologies, including FTP/SFTP, web services, XML, PGP, Microsoft SQL Server query writing, JavaScript, Microsoft Windows client/server operating systems, Amazon WorkSpaces, and Amazon cloud technologies. Demonstrated experience working with both internal and external stakeholders to successfully achieve project objectives. Strong technical analysis, troubleshooting, and problem-solving capabilities, with the ability to investigate issues and develop practical solutions. Excellent written and verbal communication skills, with the ability to effectively engage technical and non-technical audiences. Strong organizational, prioritization, and time-management skills, with the ability to coordinate multiple activities and deadlines. Experience in medical bill review, healthcare technology, claims management, or a related industry is preferred. Previous experience in technical support, implementation, systems integration, or another client-facing technology role is preferred. Benefits Competitive annual base salary of $95,000–$110,000, depending on geographic market, skills, experience, education, and other relevant factors. Medical, dental, and vision insurance options. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). Life and Accidental Death & Dismemberment (AD&D) insurance. 401(k) retirement savings plan. Tuition reimbursement opportunities. Additional resources and programs designed to support long-term health and well-being. Comprehensive total compensation offerings focused on health, financial security, and overall wellness. Benefits eligibility may vary depending on employment status.