Senior Implementation Manager - Fintech

Accountabilities:: Lead end-to-end lending and deposit implementations from post-sale kickoff through go-live, typically managing two to three concurrent partner projects. Drive project decisions, escalations, dependencies, and accountability across internal teams and external stakeholders. Maintain project plans, risk logs, timelines, status reports, and executive communications. Serve as the primary point of contact for partner executives, product owners, compliance leaders, and technical teams. Lead discovery sessions, requirements workshops, configuration reviews, and go-live readiness checkpoints. Communicate project progress, risks, dependencies, and tradeoffs clearly to both business and technical audiences. Develop a strong understanding of each partner's technology environment, including core banking, loan origination, digital banking, credit bureau, identity, and fraud systems. Coordinate integrations with strategic and third-party technology providers, managing dependencies, credentials, testing windows, and delivery milestones. Ensure effective handoffs from Sales into implementation and from implementation into post-launch support. Capture partner feedback and collaborate with Product and Engineering teams to help inform roadmap priorities. Contribute to implementation playbooks, templates, processes, and operational improvements. Maintain clear and effective communication across all project activities, both verbally and in writing. Requirements: 5+ years of experience in client-facing implementation, project management, or technical account management, preferably within fintech, banking technology, or enterprise SaaS serving financial institutions. Working knowledge of lending products such as consumer, auto, credit card, and personal loans, as well as deposit products including checking, savings, CDs, and money market accounts. Comfort working with REST/JSON APIs, file-based integrations, data mappings, and configuration specifications. Experience coordinating integrations across core banking, loan origination systems, digital banking platforms, CRM systems, or similar enterprise technologies. Experience using Jira and Confluence for ticket tracking, project management, and documentation. Experience with Smartsheet for project plans, dashboards, and executive reporting. Familiarity with AI tools such as Claude for documentation, communication, analysis, and workflow improvement. Curiosity and enthusiasm for applying AI and emerging technologies to improve implementation delivery. Strong ownership, sound judgment, and the ability to make decisions effectively when information is incomplete. Direct, results-oriented communication skills, with the ability to adapt messaging for executive, technical, and operational audiences. Bachelor's degree in Business, Information Systems, Finance, or a related field, or equivalent professional experience. Legal authorization to work full-time in the United States without requiring current or future employer sponsorship. Benefits: Annual base salary of $115,000–$125,000, depending on experience and geography. Annual bonus potential. Equity compensation package. Flexible Time Off (FTO). Medical, dental, and vision insurance with 100% of employee premiums covered. Disability and life insurance. 401(k) matching contribution. Remote work setup reimbursement. Monthly phone and internet stipend. Learning and career development opportunities. Team-building events, culture activities, and company-wide events. Paid time off for volunteering and community service. Half-day Fridays. Access to offices in Dublin, California for employees working from or near the East Bay. Hybrid or USA-remote work options.