Senior Field Adjuster

Accountabilities:: You will manage residential property claims from initial investigation through resolution, ensuring each case is handled accurately, efficiently, and with a strong commitment to customer service. Investigate routine to moderately complex residential property claims promptly and thoroughly, including conducting on-site inspections of insured properties. Provide courteous, responsive service to policyholders and insurance agencies, maintaining clear communication and following through on outstanding matters. Coordinate with policyholders, public adjusters, attorneys, vendors, experts, and other stakeholders to facilitate timely claim resolution. Identify, analyze, and resolve coverage issues that arise during the claims investigation process. Investigate the facts and circumstances surrounding property damage to establish the cause of loss. Evaluate applicable insurance policies and endorsements to determine coverage and support appropriate claim decisions. Maintain accurate, complete, and up-to-date claim files that document investigation progress, findings, and decisions. Prepare coverage letters and payment letters required to communicate decisions, settle claims, and formally conclude files. Travel regularly throughout the assigned territory to inspect properties and carry out field-based claim responsibilities. Requirements: The ideal candidate brings strong investigative skills, sound judgment, and excellent communication abilities, with the capacity to manage property claims while maintaining professional relationships with a range of stakeholders. Must reside within a commutable distance of Brevard, Osceola, and Indian River Counties in Florida. Ability to investigate residential property claims ranging from routine to moderately complex. Strong analytical skills to assess property damage, determine causes of loss, and evaluate coverage under applicable policies and endorsements. Ability to identify coverage concerns and make well-supported claim determinations. Excellent written and verbal communication skills for interacting with policyholders, insurance agencies, public adjusters, attorneys, vendors, and experts. Strong organizational skills and attention to detail to maintain accurate claim documentation and manage cases through resolution. Customer-focused approach, with a commitment to prompt service, courteous communication, and consistent follow-through. Ability and willingness to conduct on-site property inspections and travel regularly within the assigned territory. Sound decision-making and problem-solving abilities to support timely, thorough, and appropriate claim outcomes. Benefits: Salary and compensation details were not specified in the provided job description. Healthcare, retirement, paid leave, and other employee benefits were not specified. Field-based work involving on-site property inspections and travel within the assigned territory.