Senior Enablement Manager - API

Accountabilities: Enablement Strategy and Development: Establish and own the end-to-end enablement strategy for API Product and Enterprise teams, creating scalable programs that improve team effectiveness, productivity, and partner engagement across global markets. Onboarding and Training: Design and deliver comprehensive onboarding curricula, structured learning paths, role-based training, playbooks, and certification programs for Connectivity Partner Managers and Enterprise Account Managers. Technical Product Enablement: Collaborate closely with API Product teams to translate product roadmaps, new releases, API versions, technical requirements, and go-to-market initiatives into practical training materials and resources. Partner Relationship Enablement: Equip Connectivity Partner Managers with the knowledge and tools to manage third-party technology relationships, including partner onboarding, connectivity standards, integration requirements, synchronization issues, contract negotiations, API adoption, and product feedback. Content and Communication: Develop and maintain enablement materials, sales narratives, presentations, objection-handling guides, and standardized playbooks. Revitalize partner-facing communication channels through webinars, webcasts, newsletters, and product updates. Global Program Localization: Adapt global enablement strategies, training resources, and commercial messaging to reflect regional market requirements and cultural differences across AMER, EMEA, and APAC. Cross-Functional Collaboration: Partner with Product, Sales, Revenue Operations, Policy, and regional leadership to align enablement initiatives with business objectives, product priorities, and commercial strategies. Technology and Tool Adoption: Drive adoption of enablement platforms such as Highspot and Gong, using available insights and performance data to develop targeted coaching initiatives and improve team effectiveness. Go-to-Market Execution: Lead enablement activities and training delivery for new product launches, regional initiatives, and strategic business programs, ensuring teams have the necessary resources to execute successfully. Feedback and Continuous Improvement: Establish structured feedback mechanisms to collect insights from partner-facing teams and external partners, sharing findings with Product and central teams to improve products, processes, and training content. Performance Measurement: Monitor and report on enablement effectiveness through metrics such as onboarding and ramp time, certification results, call quality, conversion, retention, revenue contribution, and overall team performance. Program and Project Management: Manage complex enablement initiatives, timelines, deliverables, stakeholder dependencies, and intake processes while maintaining clear priorities and operational accountability. Requirements Professional Experience: At least 8 years of professional experience, including 5 or more years in enablement, sales operations, or related functions within a fast-paced, globally distributed organization. Enablement Expertise: Demonstrated experience developing and delivering engaging, scalable, and preferably AI-powered enablement content, including sales narratives, presentations, talking points, objection-handling resources, and standardized playbooks. Technical and API Knowledge: Experience with API ecosystems, connectivity partnerships, or two-sided marketplace business models, with the ability to operate confidently in a technical and product-driven environment. Product Collaboration: Ability to understand and communicate product roadmaps, technical developments, connectivity requirements, and API-related changes to partner-facing teams. Analytical Capabilities: Strong analytical skills, including experience interpreting large datasets, identifying performance trends, and translating insights into business recommendations. Advanced Excel and Google Sheets skills are expected, with SQL proficiency strongly preferred. Global Experience: Experience developing, implementing, or adapting enablement programs across multiple regions, particularly AMER, EMEA, and APAC, with an understanding of regional market dynamics and cultural considerations. Communication and Presentation: Excellent written, verbal, and presentation skills, with the ability to communicate complex information clearly and influence stakeholders at all organizational levels. Stakeholder Management: Strong cross-functional collaboration and influencing skills, particularly when working with Product, Sales, Revenue Operations, and regional leadership teams. Project Management: Proven ability to manage complex operational programs, coordinate multiple stakeholders, establish timelines, oversee deliverables, and manage dependencies and prioritization processes. Commercial Understanding: Knowledge of go-to-market strategies, sales processes, and revenue-driving metrics, including pipeline development, conversion, retention, and growth. Adaptability and Organization: Ability to manage competing priorities, work independently, and remain effective in a dynamic, entrepreneurial environment. Preferred Experience: Previous experience in a Technical Account Manager, Connectivity Partner Manager, or similar partner-facing position, particularly within a technology-enabled marketplace. Additional Advantages: Experience in technology, travel, hospitality, or the sharing economy; building an enablement function from scratch; designing call-quality monitoring programs using recordings and scorecards; and familiarity with Highspot, Gong, and Asana. Work Location: Candidates must reside in a U.S. state where the organization is legally registered to employ staff. The position is remote-eligible, with occasional office visits and team offsites as required. Benefits Annual Salary: Competitive base salary ranging from $132,000 to $155,000, depending on experience, transferable skills, location, and other relevant factors. Additional Compensation: Potential eligibility for performance-based bonuses and equity compensation. Healthcare and Wellness: Access to employee benefits and wellness programs. Travel Benefits: Employee travel credits, subject to applicable program terms. Remote Work Flexibility: Opportunity to work remotely from eligible U.S. locations. Professional Development: Opportunity to build and lead a global enablement function while collaborating with international Product, Sales, and Enterprise teams. Career Growth: Exposure to API ecosystems, emerging technologies, global partnerships, and strategic business initiatives.