Senior Ecommerce Manager, Post-Purchase

Accountabilities:: Post-Purchase Journey Ownership: Lead the strategy and performance of post-purchase customer touchpoints, including cancellation flows, order management, loyalty programs, and referral experiences. Feature Development & Execution: Build and launch new post-purchase product features end-to-end, taking concepts from initial customer research and UX design through to engineering handoff and deployment. Retention & Analytics Reporting: Track, analyze, and report on feature engagement and cohort metrics using analytics tools, identifying key leading indicators that directly influence customer retention. Pricing & Upsell Optimization: Own upsell, cross-sell, and retention metrics, executing price modeling, positioning strategies, and A/B testing on pricing platforms to drive recurring revenue. Custom Experience & Discovery: Optimize member discovery tools and custom subscription building features across the product ecosystem to enhance long-term engagement. Cross-Functional Collaboration: Partner closely with Retention, Data, Design, and Engineering teams to define technical requirements (APIs, backends, queues) and maintain seamless project momentum. Requirements: Professional Experience: 3–7 years of experience in product management, e-commerce, or retention-focused roles, preferably within a DTC brand or digital subscription environment. AI-Assisted Workflows: Proficiency with AI productivity and design tools (such as Claude Code, Claude Design, or similar AI-assisted workflows) across ideation, copywriting, design, and building processes. Analytics & Retention Mastery: Deep hands-on experience with web analytics and retention/cohort reporting tools (e.g., GA4, Heap, or dedicated retention platforms). Technical & UX Competency: Comfortable collaborating with engineering teams on backend infrastructure, APIs, and queues, combined with a strong foundation in customer research and UX design methodologies. Pricing & Testing Experience: Practical experience with price modeling, price positioning, and pricing/A/B testing tools (e.g., Intelligems). Strategic Mindset: Action-oriented, highly analytical, member-obsessed, and process-minded professional who thrives in fast-paced, collaborative environments. Benefits: Competitive Compensation: Highly competitive base salary range ($140,000 – $160,000 equivalent) plus performance bonus opportunities. Fully Remote Flexibility: High-trust, 100% remote working environment. Team Connection: Biannual all-expenses-paid team off-sites to build connections and collaborate in person. Health & Wellness: Comprehensive health and medical coverage for you and your family. Generous Time Off: Generous paid time off (PTO) to encourage wellness and work-life balance. Perks & Allowances: Product allowances and specialized health and well-being perks.