Senior Dynatrace Observability Engineer / Subject Matter Expert (SME)

Accountabilities: Design, deploy, configure, and optimize enterprise observability solutions using Dynatrace, including OneAgent, ActiveGate, Smartscape, and related monitoring components. Implement end-to-end application performance monitoring (APM), distributed transaction tracing, automated dependency discovery, and infrastructure monitoring across applications, databases, APIs, and integrations. Leverage Dynatrace Davis AI and analytics capabilities to identify root causes, investigate performance anomalies, troubleshoot complex incidents, and evaluate service impact across distributed systems. Monitor Windows and Linux servers, virtualized environments, cloud infrastructure, and supporting services to detect performance bottlenecks, latency, failures, and resource utilization issues. Configure business transaction monitoring, Real User Monitoring (RUM), and Synthetic Monitoring to improve visibility into critical business workflows, service availability, and end-user experience. Develop and maintain dashboards, alerting rules, anomaly detection policies, and performance reports aligned with service-level indicators (SLIs) and service-level objectives (SLOs). Use Dynatrace Query Language (DQL) and platform analytics to investigate performance issues, correlate events, analyze telemetry, and improve monitoring effectiveness. Establish performance baselines and assess the impact of application releases, infrastructure changes, system upgrades, and configuration modifications. Implement and maintain supported monitoring integrations for software-as-a-service (SaaS) platforms, external APIs, and third-party services. Evaluate existing monitoring configurations and recommend improvements to observability coverage, alert accuracy, platform scalability, and operational efficiency. Collaborate with application developers, infrastructure engineers, operations specialists, and security teams to define monitoring requirements and resolve technical issues. Support incident management and performance troubleshooting by correlating application, infrastructure, and service-level data to accelerate diagnosis and resolution. Develop architecture diagrams, technical documentation, monitoring standards, and operational procedures to promote consistency and maintainability. Provide technical leadership, guidance, and knowledge transfer to engineering and operations teams, helping establish observability best practices across the organization. Contribute to continuous improvement initiatives involving automation, DevOps, Site Reliability Engineering (SRE), and change impact analysis. Requirements: At least five years of professional experience in enterprise monitoring, application performance management, or observability engineering. A minimum of three years of hands-on experience deploying, configuring, administering, and optimizing Dynatrace in enterprise environments. Strong expertise in Dynatrace architecture and administration, including OneAgent, ActiveGate, Smartscape, and Davis AI. Proven experience implementing end-to-end monitoring, distributed tracing, automated service dependency mapping, and cross-layer performance troubleshooting. Solid understanding of application architectures, APIs, databases, distributed systems, Windows and Linux infrastructure, and enterprise technology environments. Practical experience creating Dynatrace dashboards, configuring alerts and anomaly detection, analyzing performance metrics, and using Dynatrace Query Language (DQL). Familiarity with Real User Monitoring, Synthetic Monitoring, business transaction monitoring, and service-level observability practices. Demonstrated ability to establish performance baselines, configure monitoring policies, correlate telemetry, and improve incident detection and resolution. Experience evaluating monitoring coverage and translating technical findings into actionable recommendations for reliability, scalability, and performance improvement. Familiarity with Dynatrace Grail, OpenTelemetry, cloud environments such as AWS or Microsoft Azure, and IT service management integrations such as ServiceNow, Jira, or PagerDuty is preferred. Experience with automation and scripting using Python, PowerShell, or REST APIs is an advantage. Understanding of DevOps, Site Reliability Engineering (SRE), incident management, and change impact analysis is desirable. A bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline is preferred; equivalent practical experience may be considered. Dynatrace Professional certification or equivalent demonstrated technical expertise is preferred. Strong analytical, troubleshooting, and problem-solving abilities, with the capacity to lead complex technical investigations independently. Excellent written and verbal English communication skills, including the ability to explain technical issues clearly, produce comprehensive documentation, and collaborate professionally with diverse technical teams. Ability to work effectively in a remote environment while coordinating with cross-functional stakeholders and attending onsite activities when required. Benefits: Competitive hourly compensation: $76–$81 per hour, depending on relevant skills, experience, education, certifications, and other applicable factors. 12-month contract opportunity with the possibility of extension. Remote work flexibility, with onsite attendance required only as needed. Competitive benefits package offered in addition to base compensation, with specific coverage and eligibility details to be confirmed during recruitment. Advanced technology exposure: Opportunities to work with enterprise Dynatrace observability, AI-powered analytics, distributed tracing, cloud infrastructure, and automation technologies. Technical leadership opportunities: Scope to influence monitoring architecture, establish observability standards, and guide engineering and operations teams. Professional development: Opportunities to deepen expertise in application performance management, cloud observability, service reliability, and enterprise monitoring practices. Cross-functional collaboration: Work closely with application, infrastructure, operations, and security specialists on complex technology challenges. Potential contract extension: Opportunity to continue contributing to enterprise observability initiatives beyond the initial contract term, subject to business needs. Impactful technical work: Help improve application performance, service availability, incident response, and the overall reliability of enterprise systems.