Senior Director, Client Success

Accountabilities:: Manage a portfolio of strategic and complex healthcare client relationships, with a focus on partnership strength, performance, retention, and long-term value. Serve as the primary executive relationship owner for key client stakeholders, building trusted relationships and maintaining strong engagement. Provide regular updates to executive sponsors on client performance, risks, opportunities, and emerging priorities. Engage executive leadership when strategic support, escalation, or intervention is required. Lead the development and execution of action plans for at-risk client engagements. Coordinate recovery strategies with operations teams and senior leadership to address performance challenges and improve client outcomes. Monitor client health indicators and maintain accurate account information using client success and CRM platforms such as CSP or Salesforce. Demonstrate client value through strategic reporting, financial analysis, operational insights, and performance updates. Identify opportunities for service expansion based on client needs, business performance, and relationship development. Mentor Directors and Client Success Managers, helping strengthen client management capabilities and strategic account practices. Proactively manage client partnerships to support retention, satisfaction, and sustainable business relationships. Requirements Minimum of 8 years of experience in healthcare revenue cycle management. Demonstrated experience managing large, complex, and strategically important client relationships. Strong understanding of healthcare revenue cycle operations and the ability to assess financial and operational performance. Strong financial and operational analysis skills, with the ability to translate data into actionable insights. Executive-level communication skills, including the ability to present performance, risks, opportunities, and recommendations to senior stakeholders. Strong relationship-building, influencing, negotiation, and stakeholder management abilities. Strategic problem-solving skills and the ability to manage escalations and complex client challenges. Leadership and mentoring capabilities, with experience supporting the development of client-facing professionals. Ability to work independently in a remote environment while collaborating effectively with cross-functional teams and senior leadership. Must be authorized to work in the United States and reside in an eligible state. Benefits Full-time, fully remote position. Remote work opportunity within the eligible U.S. states specified for the role: Alabama, Arkansas, Connecticut, Florida, Georgia, Iowa, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maine, Michigan, Minnesota, Missouri, Mississippi, North Carolina, Nebraska, New Hampshire, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota (CST), Tennessee, Texas (CST), Vermont, Virginia, Wisconsin, and West Virginia. Home-based work environment with flexibility to work remotely. Opportunity to manage high-impact strategic healthcare relationships. Senior-level exposure to executive stakeholders, operational leadership, and complex client recovery strategies. Opportunity to mentor client success leaders and contribute to long-term account retention and growth. Work-from-home setup with a quiet, distraction-free workspace and secure internet connection of more than 20 Mbps download and 10 Mbps upload required. Employment subject to eligibility verification, employment history verification, and successful completion of a background check.