Senior CRM Business Analyst

Accountabilities: Lead client workshops, discovery sessions, and business process discussions to understand objectives, challenges, and operational requirements. Act as a trusted advisor throughout CRM and Speaker Bureau implementation projects, providing functional guidance and industry expertise. Analyze business challenges and recommend appropriate solution approaches, best practices, and opportunities for process optimization. Gather, document, validate, and prioritize business and functional requirements with clients and stakeholders. Translate business requirements into clear functional specifications and actionable guidance for technical teams. Support solution design, configuration discussions, testing, deployment, and implementation activities. Partner closely with clients throughout the implementation lifecycle to promote successful adoption and alignment with business objectives. Facilitate stakeholder and executive-level meetings, communicating complex functional topics clearly to diverse audiences. Support User Acceptance Testing (UAT), issue investigation and resolution, change management, and other activities required for successful delivery. Collaborate with cross-functional teams across delivery, product, technology, and other professional services functions. Support occasional travel to customer locations for workshops, project activities, or other client engagements when required. Requirements: Bachelor’s degree or equivalent combination of education and professional experience. Extensive experience as a Business Analyst, Functional Consultant, Solution Consultant, or similar client-facing role. Strong expertise with pharmaceutical and life sciences CRM platforms, including Veeva CRM, Salesforce, OCE, or comparable ecosystems. Experience supporting Speaker Bureau business processes and related applications. Strong consulting experience working directly with pharmaceutical or life sciences organizations. Proven ability to lead workshops, discovery sessions, requirements discussions, and stakeholder meetings. Demonstrated ability to translate business needs into functional requirements and practical technology solutions. Deep understanding of pharmaceutical field force, medical affairs, and commercial operations processes. Strong experience advising clients on business process optimization and industry best practices. Excellent verbal and written English communication skills, with confidence working with U.S.-based clients. Strong presentation, facilitation, consulting, and stakeholder management capabilities. 10+ years of experience supporting CRM and/or Speaker Bureau solutions is highly desirable. Experience implementing life sciences commercial systems and working across multiple CRM platforms is a plus. Previous consulting or professional services experience is desirable. Experience understanding or coordinating integrations and business processes across different systems is an advantage. Benefits: Fully remote work model within approved hiring locations in Brazil. Full-time employment opportunity. Opportunity to support U.S.-based pharmaceutical and life sciences clients. High-visibility, client-facing role with direct exposure to senior business stakeholders. Work across leading CRM and Speaker Bureau platforms, including Veeva, Salesforce, and OCE. Opportunity to contribute to complex implementation, transformation, and business process optimization initiatives. International exposure through collaboration with clients and distributed delivery teams. Opportunity to act as a trusted advisor and influence solution strategy and adoption. Professional growth through exposure to life sciences commercial operations, CRM transformation, and consulting.