Senior Collections Analyst

Accountabilities: Manage a portfolio of high-value customer accounts with complex accounts receivable and collection requirements. Proactively follow up on overdue balances through phone calls, emails, account reviews, and direct customer discussions to achieve cash collection and Days Sales Outstanding (DSO) targets. Develop and implement effective collection strategies to reduce delinquency, minimize bad debt exposure, and improve cash flow. Maintain accurate, complete, and up-to-date collection records, account documentation, and customer payment information. Negotiate payment arrangements and settlements within established company policies and procedures. Identify and escalate significantly overdue accounts, recommending appropriate actions to resolve outstanding balances. Build and maintain positive professional relationships with customers, Sales teams, Billing departments, and other internal stakeholders. Analyze accounts receivable aging reports and collection performance indicators to identify trends, payment risks, and improvement opportunities. Evaluate customer payment behaviors and assess the effectiveness of collection strategies. Prepare regular reports on collection performance, outstanding disputes, bad debt exposure, and projected cash receipts. Investigate and resolve customer disputes relating to invoices, pricing discrepancies, billing issues, and payments. Coordinate with relevant internal teams to resolve disputes promptly and prevent unnecessary delays in collections. Monitor outstanding disputes and ensure timely follow-up to minimize their impact on account aging and cash flow. Identify and implement process improvements that simplify collection workflows and increase operational efficiency. Develop, maintain, and promote standardized collection procedures and best practices. Leverage ERP systems, reporting applications, and automation tools to improve collection visibility and reduce manual tasks. Collaborate with colleagues through cross-functional knowledge sharing, cross-training, and cash application support. Requirements: Bachelor's degree in Accounting, Business Administration, Finance, or a related discipline. At least 6 years of relevant professional experience in Accounts Receivable, Collections, Credit Management, or Finance Operations. Strong knowledge of collection strategies, accounts receivable processes, cash application, and credit administration. Proven experience managing complex customer accounts, following up on overdue payments, and resolving collection challenges. Hands-on experience using Oracle ERP systems for collections, accounts receivable, cash application, or customer account management. Familiarity with Oracle AR, Oracle Collections, Oracle E-Business Suite (EBS), or Oracle Fusion is an advantage. Advanced proficiency in Microsoft Excel and experience with financial reporting and data analysis applications. Experience working with electronic billing (e-billing) portals and customer payment platforms. Strong analytical and problem-solving abilities, with the capacity to interpret financial data, identify payment trends, and assess collection risks. Excellent written and verbal communication skills, including the ability to negotiate payment arrangements and manage sensitive customer discussions professionally. Strong organizational skills, attention to detail, and the ability to prioritize multiple accounts and collection activities effectively. Ability to collaborate across Finance, Sales, Billing, and other business functions while maintaining positive stakeholder relationships. A proactive, results-oriented mindset with a strong commitment to process improvement, accuracy, and achieving collection targets. Ability to work independently and manage responsibilities effectively in a remote working environment. Benefits: Fully remote working arrangement within India. Competitive compensation package. Opportunity to work with international teams and manage complex accounts receivable portfolios. Exposure to enterprise financial systems, including Oracle ERP and electronic billing platforms. Opportunities to develop expertise in credit management, collections strategy, financial analysis, and cash flow optimization. Collaborative working environment with opportunities for cross-functional learning and professional development. Exposure to continuous improvement initiatives and modern finance operations practices.