Senior Business Operations Analyst | Revenue Assurance

Accountabilities:: Investigate incidents involving Billing, Payments, Invoicing, Identity, Fraud, and Client Master Data to identify anomalies, clarify issues, determine root causes, and estimate potential revenue losses. Monitor identified issues and potential changes in their root causes, ensuring recommended corrective actions are implemented effectively. Collaborate with Billing, Payments, Invoicing, Identity, Fraud, Finance, IT, and Operations teams to identify and resolve revenue assurance risks. Maintain comprehensive documentation of services, billing processes, investigations, findings, analyses, and resolutions to support tracking and recurring issue analysis. Ensure billing accuracy throughout the full process, from initial issue analysis to billing services, including recurrences, subscriptions, and upsells. Operate and maintain the Revenue Assurance Integrity Driller (RAID) tool, performing discrepancy analyses and helping other teams use it effectively. Promote a proactive approach to operational quality, process integrity, and continuous improvement. Contribute to a supportive and collaborative work environment that values personal and team well-being. Requirements: Previous experience in Business Operations is mandatory. Experience working in Product and Engineering agile environments, including microservices architectures and direct involvement in IT Operations. Practical experience with SQL and relational databases such as PostgreSQL or MySQL is mandatory. Strong analytical skills, attention to detail, and the ability to identify patterns and discrepancies. Excellent written and verbal communication skills in both Portuguese and English. Ability to translate complex billing and revenue issues into clear, actionable insights for technical and non-technical stakeholders. A strong software quality mindset, including familiarity with testing and test automation practices. Comfortable using AI tools such as Claude or Gemini to accelerate data analysis, documentation, and daily operational tasks. Proactive, collaborative, and solution-oriented approach to problem-solving. Familiarity with internal business workflows in a similar organization is considered an advantage. Benefits: Remote work: Work from anywhere within Brazil. Flexible work model: Access to remote and hybrid arrangements, with the specific model for this role discussed during recruitment. Home office support: Reimbursement to help set up your home workspace. Flexible schedule: Coordinate working hours with your team and leadership based on time zones, business needs, and personal routines. Wellness membership: Free Gold+ membership with access to gyms, studios, digital fitness programs, meditation, nutrition, and wellness resources. You can also add up to three family members. Emotional well-being: Access to a comprehensive program offering up to 52 individual therapy sessions per year, along with on-demand content. Healthcare coverage: Health, dental, and life insurance. Paid time off: Vacation eligibility after six months, plus three additional days off per year, one extra day for each year of tenure (up to five additional days), and a birthday day off. Paid parental leave: 100% paid parental leave for all new parents, with extended leave and a gradual part-time return period for birth parents. Career development: Access to learning platforms, interactive development sessions, personalized growth plans, and internal career opportunities. Supportive culture: A collaborative, inclusive environment focused on employee well-being, open communication, and continuous learning.