Senior Billing Specialist

Accountabilities:: Coordinate billing-related information with Client Payroll Deduction Specialists to ensure seamless transitions from implementation to post-implementation account maintenance. Maintain regular communication with clients throughout the post-implementation process to ensure accurate and consistent billing information. Review and validate change reports, list bills, and payment reconciliation summary reports to maintain data accuracy and operational efficiency. Investigate and resolve moderately complex billing inquiries, ensuring timely responses and effective solutions for internal and external customers. Support payroll deduction issue resolution by identifying discrepancies, researching payment-related concerns, and coordinating appropriate corrective actions. Assist with client suspense account reconciliations, ensuring outstanding balances and payment discrepancies are properly investigated and addressed. Analyze billing and payment data to identify inconsistencies, resolve issues, and support accurate financial reporting. Collaborate with internal departments and external stakeholders to gather the information required to fulfill billing-related requests. Prepare and process various billing documents, including invoices, check requests, change reports, and reconciliation summaries. Monitor billing activities and follow up on outstanding requests to ensure accuracy, compliance with established procedures, and timely completion. Contribute to continuous improvements in billing processes, client communication, and overall service quality. Requirements: High school diploma or GED required. 4–6 years of relevant professional experience in billing, accounts receivable, financial operations, payment processing, or a related field. Previous experience handling client billing activities, invoice processing, payment reconciliation, and resolving billing discrepancies. Familiarity with payroll deduction processes, suspense account reconciliation, and financial reporting is an advantage. Strong analytical and problem-solving skills, with the ability to investigate moderately complex billing issues and identify appropriate solutions. Excellent attention to detail and accuracy when reviewing financial information, processing transactions, and preparing billing documentation. Strong organizational and time management skills, with the ability to manage multiple requests and meet deadlines effectively. Excellent written and verbal communication skills, with the ability to interact professionally with clients, colleagues, and internal stakeholders. A customer-focused mindset and the ability to maintain positive working relationships while handling sensitive billing inquiries. Ability to analyze data, identify inconsistencies, and collaborate with different teams to obtain the information needed to complete requests. Proactive approach to problem-solving, combined with accountability, adaptability, and a commitment to delivering high-quality work. Ability to work independently while contributing effectively to a collaborative team environment. Benefits: Competitive hourly compensation: Estimated pay range of $23.49–$33.94 per hour , depending on location, qualifications, experience, and skills. Bonus opportunities: Additional compensation may be available through an eligible bonus program. Comprehensive healthcare coverage: Medical, dental, and vision insurance. Financial protection: Life insurance and access to flexible spending accounts (FSA) and health savings accounts (HSA). Retirement planning: Access to a 401(k) retirement savings plan. Employee Assistance Program (EAP): Resources and support for personal and professional wellbeing. Family support: Backup care services for children, adults, and elderly family members. Health and wellness initiatives: Access to wellness programs and activities designed to support overall wellbeing, including opportunities to reduce insurance premiums through participation. Remote working flexibility: Opportunity to work remotely within the United States. Career development: Opportunities to grow professionally within a collaborative and supportive working environment. Inclusive workplace: A culture built around mutual respect, diversity, equal opportunities, and employee wellbeing.