Senior Associate, Desktop Technician

Accountabilities:: Provide high-level email, desk-side, and telephone technical support to 400+ users in the New York office, five global offices, and remote locations. Set up, repair, maintain, and troubleshoot desktops, laptops, servers, printers, and other hardware and peripherals. Install, support, and maintain software applications including Microsoft Office, Bloomberg, Citrix, and other financial technology platforms. Provide technical and analytical guidance related to servers, storage, networking, telephony, and other IT systems. Investigate and resolve application issues, technical incidents, and daily job errors in a timely manner. Respond directly to user requests and technical queries while delivering a high standard of customer service. Participate in a rotating schedule for occasional weekend and on-call support. Requirements: At least 3 years of experience in technology support within the financial services industry. Bachelor’s degree required. Strong hands-on knowledge of Microsoft Office 365 and Azure applications and administration. Experience with Active Directory and Group Policy, Citrix administration and support, Intune, and SCCM. Strong troubleshooting and analytical skills, with the ability to diagnose and resolve complex technical issues efficiently. Ability to remain effective under pressure, prioritize competing requests, and work independently when required. Self-motivated, creative, adaptable, and comfortable taking ownership of technical challenges. Strong collaboration and communication skills, with a demonstrated ability to work effectively with users and technology teams. Commitment to inclusive behaviors and to fostering an environment that values diverse perspectives. Willingness to comply with the hybrid work policy, currently requiring four days per week in the New York City office and permitting one remote workday. Benefits: Estimated salary of $100,000–$110,000. Hybrid work arrangement with four days per week in the New York City office and one remote workday permitted. Opportunity to support a global technology environment serving multiple offices and remote users. Exposure to enterprise infrastructure, financial applications, cloud technologies, endpoint management, and desktop support. Collaborative and inclusive workplace culture.