Senior Accounts Receivable Analyst

Accountabilities:: Manage the end-to-end accounts receivable process, ensuring accurate and timely invoicing for new business, expansions, contract changes, renewals, multi-year agreements, and overages. Execute proactive, customer-focused collection strategies to improve payment timeliness, cash collection, and overall collections efficiency using NetSuite and Tesorio. Apply and post customer payments received through ACH, wire, credit card, and Stripe, while researching and resolving unapplied cash, chargebacks, and short payments. Prepare credit and debit memos and manage customer credit monitoring, including credit holds and limits, ensuring all adjustments are accurately documented. Analyze AR aging, collection performance, trends, and key metrics to identify opportunities to improve cash flow and reduce financial risk. Support month-end and year-end close activities, including billing finalization, AR reconciliations, and the accuracy of receivables and revenue-related transactions. Use NetSuite and SuiteBilling expertise to execute billing operations, troubleshoot issues, support system enhancements, and improve processes. Prepare audit schedules, reconciliations, billing documentation, and other materials required by internal and external auditors, while supporting SOX controls and testing. Leverage AI and automation tools to streamline AR workflows, improve collections and forecasting, and identify opportunities for greater efficiency. Collaborate with Sales, Customer Success, Account Managers, Sales Operations, and other teams to resolve billing discrepancies and improve the customer experience. Demonstrate reliability, initiative, accountability, and strong time management while working effectively in a fully remote environment. Requirements: 5+ years of experience in accounts receivable, billing, collections, or a related field, with experience managing complex AR operations. Extensive experience with NetSuite ERP and SuiteBilling is highly preferred. Strong analytical and problem-solving skills, with the ability to interpret financial data and translate findings into actionable insights. Excellent written and verbal communication skills, combined with a customer-focused approach to collections. Strong independence, self-motivation, organization, and ability to manage multiple priorities and deadlines. Proficiency in Microsoft Excel and Google Sheets. Experience with Salesforce, Zendesk, Tesorio, Gmail, and Stripe is a plus. Familiarity with SaaS business models and subscription billing is preferred. Comfortable working in a fast-paced, high-growth environment and proactively adopting AI and automation tools. Must be legally authorized to work in the United States; visa sponsorship is not available. Must be able to complete required federal, state, and county background checks and local in-person verification. This fully remote position is not available to candidates located in California or the New York metropolitan area. Benefits: Base salary of $65,000–$75,000 USD, plus bonus, equity, and benefits. Equity for full-time employees. 401(k) matching. Flexible PTO and a generous sick time policy. Comprehensive health plans with employer contributions. Company-paid short-term and long-term disability and life insurance. Company HSA contribution of $100–$200 per month, depending on coverage tier. $25 per month lifestyle spending account. $50 per month internet reimbursement. $500 home office stipend. $10,000 adoption benefit. Comprehensive family planning coverage through the medical plan. Fully distributed, remote-first work environment.