Security & Controls & User Management (roles, access)

Accountabilities: Manage user onboarding, access requests, approvals, provisioning, modifications, and deprovisioning throughout the user lifecycle. Administer roles, permissions, security controls, and access configurations across relevant applications. Analyze role impacts, access dependencies, and potential conflicts to identify and address access risks. Ensure user access remains aligned with business requirements, security policies, and established controls. Conduct periodic user access reviews, certifications, and recertification activities. Identify gaps in access governance, user administration, and control processes, and recommend practical improvements. Improve workflows covering onboarding, access requests, approvals, provisioning, and related user-management activities. Investigate and resolve user access, role, and permission issues in collaboration with relevant technical and business teams. Maintain accurate documentation covering roles, access processes, controls, procedures, and operational guidelines. Collaborate with business, IT, security, and application stakeholders to ensure appropriate and timely access. Support security audits, compliance activities, access-control assessments, and evidence-gathering requirements. Contribute to AMS and IT operations activities related to user administration and access management. Requirements 4–6 years of relevant experience in security and controls, Identity and Access Management (IAM), user administration, access management, or a closely related field. Strong hands-on knowledge of roles, permissions, access controls, and user lifecycle management. Solid understanding of role impacts, access dependencies, access governance, and access-related risks. Practical experience managing user onboarding, access provisioning, access modification, and deprovisioning. Experience handling access requests, approval workflows, access reviews, and user recertification processes. Strong analytical and problem-solving skills, with the ability to investigate access issues and determine appropriate resolutions. Good communication and stakeholder-management skills, with the ability to work effectively across business, IT, security, and application teams. Experience with Oracle Cloud or application security is advantageous. Knowledge of IAM concepts, Role-Based Access Control (RBAC), Single Sign-On (SSO), and Segregation of Duties (SoD) is preferred. Experience improving access-management processes, workflows, and security controls is beneficial. Experience working in an AMS, managed services, or IT operations environment is an advantage. A graduate degree in any discipline is required; relevant experience with Oracle CX / Oracle Sales Cloud is desirable. Benefits Full-time, permanent employment. Remote working opportunity within India. Standard 40-hour work week. Flexible work environment designed to support work-life balance. Opportunity to work on enterprise security, access governance, and user-management initiatives. Exposure to IAM, RBAC, SSO, SoD, Oracle application security, and access-control processes. Collaboration with cross-functional business, IT, security, and application teams. Opportunities to contribute to process improvement, security governance, audits, and compliance initiatives. Professional growth through experience in enterprise access management and security operations. Traditional employee benefits and a flexible remote-work culture.