Scrum Master

Accountabilities:: Agile Delivery and Facilitation: Serve as Scrum Master for multiple software development teams, guiding them in applying Scrum principles and maintaining effective Agile practices. Facilitate and lead sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives, ensuring meetings remain productive, focused, timeboxed, and outcome-oriented. Support backlog refinement and sprint planning while respecting Product Owners' ownership of backlog maintenance and prioritization and development teams' responsibility for their commitments. Monitor sprint health and delivery metrics, including velocity, planned versus completed work, and carryover, collaborating with technical leads to identify improvement opportunities. Maintain accurate and up-to-date JIRA boards, ensuring clear visibility into team capacity, work progress, priorities, and delivery status. Proactively identify delivery risks, dependencies, and potential blockers, taking appropriate action before they affect sprint commitments. Risk and Stakeholder Management: Identify, document, communicate, and help resolve team-level risks, dependencies, and impediments, escalating cross-team concerns to the appropriate Technical Project Manager. Provide regular daily, weekly, and sprint-level updates to Product Owners, Technical Project Managers, technology leadership, and relevant stakeholders. Support Product Owners in triaging User Acceptance Testing (UAT) issues, production support requests, and software defects. Facilitate communication between technical teams and business stakeholders to ensure alignment, transparency, and timely resolution of concerns. Track follow-ups, action items, and outstanding issues through completion, promoting accountability and responsiveness. Prepare and present sprint reports, delivery metrics, risks, progress updates, and recommendations to both technical and non-technical audiences. Team Coaching and Continuous Improvement: Coach teams toward self-management, accountability, cross-functional collaboration, and a stronger focus on measurable outcomes. Foster a transparent and collaborative team culture that encourages open communication, continuous learning, and shared responsibility. Help resolve team conflicts, address collaboration challenges, and remove barriers that affect team effectiveness. Identify process improvements through retrospectives and ensure agreed-upon actions are implemented and tracked. Support the adoption of approved AI tools to improve Agile workflows and team productivity while complying with organizational data policies. Collaborate with other Scrum Masters to exchange best practices, align delivery approaches, and promote consistency across teams. Take initiative in identifying opportunities to improve communication, team performance, and delivery processes without waiting for direction. Requirements: At least 5 years of professional experience as a Scrum Master supporting software development teams. Proven experience managing and supporting multiple Agile teams simultaneously. Demonstrated ability to improve sprint execution, strengthen team performance, and establish consistent delivery practices. Strong understanding of Scrum principles, roles, events, and artifacts, with practical experience applying Agile methodologies. Experience coaching teams toward self-organization, accountability, collaboration, and continuous improvement. Ability to track, analyze, interpret, and communicate sprint performance metrics and delivery indicators. Proficiency with JIRA, Smartsheet, or similar project and work management platforms. Familiarity with web technologies and the software development lifecycle (SDLC). Excellent facilitation skills, with the ability to organize and lead productive meetings while maintaining focus and clear outcomes. Strong conflict resolution, consensus-building, and influencing skills, including the ability to lead and motivate teams without direct managerial authority. Ability to identify and remove blockers, manage dependencies, and recognize when issues require escalation. Highly self-motivated, proactive, and dependable, with the ability to take ownership of responsibilities and independently drive activities to completion. Strong sense of urgency and responsiveness when addressing team needs, stakeholder requests, and delivery challenges. Excellent collaboration and relationship-building skills, particularly when working with cross-functional and geographically distributed teams. Outstanding written and verbal communication skills, with the ability to adapt messaging to both technical and non-technical audiences. Strong presentation skills, including the ability to prepare and communicate sprint updates, delivery metrics, risks, and recommendations to leadership and stakeholders. Excellent organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Bachelor's degree in Computer Science, Information Technology, Business, or a related field, or equivalent professional experience. Preferred Qualifications: Scrum certification such as Certified ScrumMaster (CSM), Professional Scrum Master (PSM), PSM – AI Essentials, or SAFe Scrum Master. Familiarity with Kanban methodologies and scaled Agile frameworks or practices, including Scrum of Scrums. Knowledge of Evidence-Based Management (EBM) or other outcome-focused approaches to measuring team effectiveness and performance. Experience using AI-powered tools to support Agile workflows, such as meeting summaries, backlog refinement, and sprint analytics. Previous experience supporting UAT processes and production support issue triage. Experience working with mission-driven organizations or nonprofit environments. Relevant professional certifications should be included in your application. Benefits: Fully remote work arrangement, with the flexibility to work from anywhere in Latin America. Opportunity to work under either a full-time employment arrangement or a B2B contract. Full-time working schedule from 8:00 AM to 5:00 PM EST. Opportunity to collaborate with geographically distributed, cross-functional technology teams. Exposure to modern Agile practices, technology platforms, and approved AI-powered productivity tools. Opportunity to influence team performance, improve delivery processes, and contribute to meaningful technology initiatives.