SAP IS-U Device Management

Accountabilities: Provide end-to-end functional support for SAP IS-U Device Management and, where applicable, FICA, including configuration, enhancements, troubleshooting, and production support. Manage Device Management processes such as device installation, removal, replacement, technical master data, device categories, and installation structures. Configure and support meter reading units, meter reading orders, scheduling, data uploads and downloads, validation, estimation, and plausibility processing. Support register-based, interval, and AMI/smart-meter data processing, including MDUS/MDM integrations where applicable. Ensure effective integration between Device Management, Billing, Rate Determination, FICA, and related utility processes. Analyze production incidents, conduct root-cause analysis, and implement sustainable solutions for recurring issues. Prepare functional specifications for custom developments, including BAPIs, user exits, and enhancements, and coordinate implementation with ABAP teams. Support mass activities, background jobs, performance tuning, patches, upgrades, and other system improvements. Participate in unit, integration, UAT, regression, and production-validation testing. Collaborate with Billing, MDM, FI, Device Management, technical, and business teams to resolve cross-functional issues. Support regulatory, statutory, billing, metering, and reporting requirements relevant to energy and utility operations. Maintain configuration records, functional documentation, process guides, and knowledge repositories. Provide knowledge transfer and mentoring to junior consultants and team members. Coordinate effectively with onshore stakeholders while adhering to SLA, ITIL, and offshore delivery processes. Requirements 10+ years of overall SAP experience, including approximately 6–8+ years of hands-on experience with SAP IS-U FICA and/or Device Management. Strong functional expertise in SAP IS-U Device Management/EDM; experience with FICA across both areas is an advantage. Prior experience in power generation, power distribution, energy, metering, or utilities environments is highly desirable. Strong knowledge of Device Management processes, including installation structures, device categories, meter reading units, MRO processing, reading results, estimation, and plausibility checks. Good understanding of SAP IS-U Billing, Rate Determination, Device Management, FICA, and end-to-end meter-to-cash processes. Experience with AMI, smart metering, interval data, MDUS, or MDM systems is advantageous. Experience with incident and problem-management platforms such as ServiceNow or SAP Solution Manager. Strong understanding of background jobs, mass processing, performance optimization, and enterprise production support. Exposure to S/4HANA Utilities, SAP BRIM, Convergent Invoicing/Charging, or modern utility architectures is preferred. SAP IS-U or FICA certification is an advantage. Experience supporting global energy and utility clients is desirable. Strong analytical, troubleshooting, and root-cause analysis capabilities. Excellent communication and stakeholder-management skills, with the ability to collaborate effectively across onshore and offshore teams. Strong documentation, presentation, knowledge-transfer, and collaboration skills. Ability to work independently with minimal supervision while managing multiple priorities and support requirements. Good understanding of ITIL-based support processes, SLAs, and enterprise application operations. Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, Business, or a related discipline, or equivalent professional experience. Benefits Compensation: INR 5–30 LPA, depending on experience, expertise, and overall fit. Work arrangement: Fully remote position based in India, with the role specifically listed for candidates in Tamil Nadu. Employment: Full-time opportunity. Career exposure: Work on enterprise SAP IS-U programs supporting energy and utilities processes. Technology exposure: Opportunity to work across SAP IS-U Device Management, FICA, Billing, Rate Determination, AMI/MDM, and related utility technologies. Professional development: Knowledge-sharing and mentoring opportunities within distributed SAP delivery teams.