Sales Support Team Lead

Accountabilities:: As Sales Support Team Lead, you will guide daily operations, support team development, and ensure continuity across the sales support function. Your responsibilities will include: Serve as the primary point of contact for team questions, order-related issues, and escalations, providing guidance and feedback to resolve challenges efficiently. Coach and develop Sales Order Coordinators and Sales Order Specialists through regular feedback, one-on-ones, and performance management activities. Support on-the-job training by reinforcing procedures, answering questions, and helping team members apply best practices to real-world situations. Participate in performance improvement plans (PIPs), annual performance reviews, and ongoing employee development initiatives. Manage PTO requests and maintain the department's time-off calendar to ensure appropriate staffing and uninterrupted service. Coordinate weekly coverage schedules and respond to unexpected absences by reallocating workloads or providing direct operational support. Monitor team workloads, identify capacity gaps, and assist with complex, overdue, or high-priority orders. Communicate coverage arrangements, workload expectations, and operational updates clearly to team members and leadership. Collaborate with sales partners and suppliers to facilitate smooth order coordination and fulfillment. Maintain and update team documentation, including coverage notes, process guides, training materials, and practical resources. Partner with Sales Support management and other Team Leads to identify and implement initiatives that improve service quality, operational efficiency, and employee experience. Requirements : The ideal candidate combines strong sales support expertise with proven leadership, organizational, and communication skills. You should be comfortable coaching colleagues, managing competing priorities, and ensuring operational continuity. Key qualifications include: At least 2 years of experience within a sales support department, with strong knowledge of support policies, procedures, and operational workflows. Demonstrated subject matter expertise in sales order support and coordination. Proficiency in Salesforce; experience with NetSuite is an advantage. Strong leadership, coaching, and interpersonal communication skills. Experience supporting employee onboarding or on-the-job training and reinforcing operational best practices. Excellent organizational and time management skills, with strong attention to detail. Previous experience managing PTO calendars, scheduling, or team coverage is preferred. Ability to manage multiple priorities and adapt quickly in a fast-paced environment. Intermediate proficiency in Microsoft Office applications, particularly Outlook, Excel, and Word. Strong proficiency in using Windows-based PCs. Flexibility to occasionally adjust working hours during periods of high volume or increased coverage needs. Willingness to travel occasionally, if required. Benefits : Medical, dental, and vision insurance. Paid time off (PTO). 401(k) retirement plan with employer matching. Company merchandise and branded swag. Remote or hybrid working arrangements, with the option to work from an office in Austin, TX, or regional hubs in Cincinnati, OH; Saint Paul, MN; and Phoenix/Tempe, AZ. Full-time employment in a collaborative and supportive working environment.