Sales Representative (B2C)

Accountabilities: Respond promptly to new inbound inquiries from homeowners interested in the services. Communicate with prospective customers primarily through text messaging and occasionally by phone. Ask relevant questions to understand each prospect’s needs and assess whether the services are a suitable fit. Provide basic information about available services and explain the initial steps of the customer journey. Schedule qualified prospects for onsite appointments with the sales team. Follow up with leads, answer outstanding questions, and help confirm scheduled appointments. Maintain accurate and up-to-date lead information, communication records, and appointment details in the CRM. Follow established scripts and qualification procedures while keeping conversations natural, helpful, and customer-friendly. Direct more complex questions or requests to the appropriate team members. Occasionally support the closing of straightforward sales opportunities through messaging or phone calls. Requirements: Fluent written and spoken English, with strong communication skills and the ability to engage naturally with customers. Previous experience in appointment setting, sales, customer service, lead qualification, inside sales, SDR, or a similar customer-facing role. Strong responsiveness and the ability to manage incoming inquiries efficiently. Excellent organizational skills and attention to detail, particularly when tracking leads and appointments. Comfortable using CRM platforms and willing to learn new tools and systems. Ability to follow scripts, qualification guidelines, and established processes while maintaining a personalized customer experience. Professional, customer-oriented communication style and confidence interacting with prospective customers. Ability to work independently in a remote environment and manage daily responsibilities effectively. Availability during the required core working hours. Nice to have: Experience supporting US-based customers. Nice to have: Previous experience managing inbound leads or coordinating appointments. Nice to have: Background in home services, construction, real estate, or related industries. Nice to have: Portuguese proficiency. Candidates must be based in Latin America and submit their CV in English. An optional video presentation of up to two minutes highlighting relevant experience and suitability for the role is encouraged and may receive priority. Benefits: Fully remote working arrangement. Full-time position. Training provided on the qualification process, scripts, and services. Opportunity to develop sales, customer communication, and lead management skills. Opportunity to work with inbound prospects without the primary responsibility of cold calling or outbound prospecting. Previous experience in the pool or construction industry is not required.