Sales Order Processing (Executive and Senior Executive)

Accountabilities:: Review sales orders received from the Retained Organization for completeness and accuracy against predefined formats, performing technical, commercial, and administrative validation before processing. Enter accurate order details into the relevant system database and process orders in accordance with established standard operating procedures and defined turnaround times. Record daily processing volumes, rejected orders, exceptions, and quality checks in a timely manner to support operational visibility and service-level performance. Coordinate with relevant stakeholders to clarify discrepancies in order information and ensure issues are resolved efficiently before orders proceed through the process. Create and maintain order fulfilment trackers, documenting relevant information to support effective monitoring and follow-up of customer orders. Act as a primary point of contact for order-processing queries, providing timely and accurate responses and coordinating with invoicing, collections, credit management, and other teams when required. Support knowledge transfer by participating in relevant training and developing the expertise required to perform order-processing activities independently and support peers across shared service operations. Ensure all assigned activities meet defined timeliness and accuracy standards, targeting 100% accuracy to support service-level agreements and overall operational quality. Requirements: Postgraduate qualification such as B.Com/Honors or a bachelor’s degree with relevant experience in Order-to-Cash (OTC) operations, Accounts Receivable, or Sales Order Processing. For the Executive level, 2–4 years of relevant experience is expected; for the Senior Executive level, 4–6 years of relevant experience is required. Strong knowledge of OTC Sales Order operations and practical experience in Sales Order Processing or Accounts Receivable environments. Working knowledge of the SAP Finance module, SAP ERP, accounting software, operational tools, systems, performance metrics, and advanced Excel and spreadsheet applications. Familiarity with sales order processing, invoice creation, accounts receivable ledger management, financial accounting, and reporting. Understanding of standard operating procedures and the ability to consistently follow defined processes, turnaround times, quality standards, and service-level requirements. Strong verbal and written communication skills, with the ability to respond clearly to queries, coordinate with stakeholders, and present information effectively. Ability to work collaboratively with colleagues at all levels while remaining self-motivated, adaptable, and proactive in initiating improvements within a fast-changing environment. Benefits: Work-from-home arrangement during the Australia shift based on project requirements. Following the transition period, the role will move to a hybrid work-from-office model in line with applicable workplace guidelines. Opportunity to gain hands-on experience across Sales Order Processing, OTC operations, SAP Finance, invoicing, Accounts Receivable, and financial operations. Exposure to cross-functional collaboration with invoicing, collections, credit management, and other finance stakeholders. Working schedule of 8.5 hours per day aligned with the Australia shift, with potential changes to the shift start time following the transition review. Opportunity to develop process, systems, stakeholder-management, and continuous-improvement skills within a high-growth operating environment. Flexibility to travel when required by business needs during the current transition period.