Sales Operation Manager, Strategic Pricing

Accountabilities: Pricing and Commercial Strategy: Develop pricing strategies for complex, multi-vendor technology opportunities, balancing competitiveness, profitability, customer needs, and operational feasibility. Deal Structuring and Governance: Provide margin guidance and commercial recommendations to sales leadership, establish pricing approval thresholds, and manage escalation processes to support consistent, informed deal decisions. Strategic Solution Pricing: Lead pricing initiatives for print hardware, software, managed services, and multi-year service agreements, developing repeatable approaches for strategic customer opportunities. Sourcing and Supplier Management: Lead sourcing strategies for strategic accounts, RFPs, and RFQs, securing competitive costs, product availability, favorable lead times, and commercially viable supplier arrangements. Inventory and Supply Risk Management: Manage customer-specific inventory and stocking programs while balancing customer commitments, inventory exposure, and profitability. Identify and mitigate risks involving supply constraints, product end-of-life transitions, and allocation challenges. Manufacturer and Distributor Partnerships: Collaborate with OEMs, distributors, and channel partners to secure special pricing, rebates, funding, and other program support. Process Improvement and Automation: Evaluate existing pricing and sourcing operations and develop improvement roadmaps. Redesign workflows across intake, sourcing, pricing, approvals, and handoffs to improve consistency and turnaround times. Operational Standards and Reporting: Implement tools, automation, templates, standard operating procedures, playbooks, and a centralized knowledge repository to reduce rework and improve service quality. Performance Measurement: Establish KPIs and regular business reviews focused on cycle time, win rates, margins, quote accuracy, productivity, and overall operational effectiveness. Team Leadership and Development: Lead a team of pricing and sourcing professionals, overseeing hiring, onboarding, coaching, performance management, workload allocation, and career development. Organizational Effectiveness: Define team structures, capabilities, and coverage models to support business growth. Promote cross-training, succession planning, and business continuity. Cross-Functional Collaboration: Lead initiatives involving Sales, Procurement, Finance, Contracts, and Category Management, ensuring pricing decisions and sourcing activities align with commercial objectives and governance standards. Requirements Bachelor's degree or an equivalent combination of education and professional experience. At least 5 years of experience in pricing, sourcing, procurement, deal desk, bid management, or a related commercial operations function. At least 3 years of people leadership or cross-functional program leadership experience. Deep expertise in pricing, sourcing, deal desk, or commercial operations within a technology reseller, value-added reseller (VAR), distributor, or technology solutions provider environment. Demonstrated success improving or transforming pricing, sourcing, bid management, or deal desk functions, with measurable business results. Experience developing pricing and sourcing strategies for complex, multi-vendor technology opportunities. Proven ability to work directly with manufacturers and distributors on product costs, availability, rebates, special pricing, funding, and channel partner programs. Advanced Microsoft Excel skills and strong analytical capabilities, including the ability to interpret business data and make evidence-based decisions. Experience implementing automation, reporting tools, standardized workflows, or other process improvements that increase efficiency and accuracy. Strong commercial acumen and the ability to balance revenue growth, profitability, operational risk, and customer requirements. Excellent written, verbal, and presentation skills, with the ability to communicate complex commercial recommendations and influence senior stakeholders. Demonstrated ability to lead teams through organizational change, develop talent, and build a collaborative, high-performing culture. Strong organizational, problem-solving, and decision-making skills, with the ability to manage competing priorities and multiple strategic opportunities. Benefits Competitive annual salary: Estimated base salary range of $96,500–$135,000, depending on experience, skills, education, geographic location, business needs, and internal equity. Additional compensation: Potential eligibility for bonuses or other variable compensation, in addition to base salary. Remote work flexibility: Remote opportunity within the United States. Paid time off: 22 days of Flexible Paid Time Off (PTO). Paid holidays: Seven observed paid holidays annually. Retirement savings: 401(k) plan with employer matching contributions. Employee discounts: Access to online and retail discounts. Health and wellness: Physical and mental health and wellness programs designed to support employee well-being. Inclusive culture: Associate-led Business Resource Groups that encourage connection, inclusion, and community. Leadership opportunities: The chance to shape pricing strategy, optimize commercial operations, and develop a team supporting complex technology solutions. Professional development: Opportunities to lead transformation initiatives, strengthen supplier partnerships, and influence business performance through data-driven decision-making.