Renewals Specialist

Accountabilities:: Own the end-to-end renewal and upsell lifecycle, from customer outreach and pricing strategy through proposal development, negotiation, and close. Partner closely with Customer Success Managers to understand customer objectives, demonstrate delivered value, and drive timely contract renewals. Develop pricing proposals, generate quotes and Sales Orders, close opportunities, and manage renewal-related documentation. Lead negotiations with Procurement, Vendor Management, and other customer stakeholders, addressing concerns and resolving roadblocks. Manage renewals across SMB, mid-market, and enterprise customer segments, progressively taking full ownership of enterprise renewals. Review customer usage metrics and translate them into clear value propositions that reinforce renewal decisions. Identify renewal risks early, develop retention strategies, and uncover opportunities for upselling and account expansion. Complete RFPs in partnership with Customer Success Managers and ensure responses are accurate, timely, and aligned with customer needs. Maintain a healthy renewals pipeline and provide accurate, continuous forecasting of upcoming opportunities. Maintain accurate daily records of activities, opportunities, customer interactions, and forecasts in Salesforce. Build effective working relationships with Customer Success, Sales, Finance, Legal, and other cross-functional teams to support seamless renewal and contracting processes. Contribute to improving renewal systems, processes, and operating practices to make the organization more efficient, scalable, and customer-focused. Requirements Proven professional experience in Procurement, Vendor Management, Account Management, Sales, Customer Success, or a related commercial function. Demonstrated experience personally managing customer renewals and contract negotiations. Strong negotiation skills, with experience working directly with Procurement, Vendor Management, or similar customer stakeholders. Experience managing customer relationships and renewal activities across SMB, mid-market, and/or enterprise segments. Demonstrated ability to manage a renewal or sales pipeline and maintain accurate forecasts. Strong commercial judgment and the ability to develop pricing strategies, proposals, and renewal plans. Ability to analyze customer usage and business outcomes and clearly communicate the value delivered. Strong organizational and project management skills, with the ability to manage multiple renewals, deadlines, and stakeholders simultaneously. Excellent communication and relationship-building skills, with confidence engaging both customers and internal teams. Proactive, results-oriented approach with a demonstrated ability to identify problems, remove obstacles, and drive initiatives through to completion. Comfortable working in a fast-paced, performance-driven environment and taking increasing ownership as responsibilities expand. Experience with Salesforce and CPQ systems is valuable, along with the ability to quickly learn tools and processes that support the renewal lifecycle. A collaborative mindset and commitment to creating an inclusive, welcoming environment. Comfortable working remotely from anywhere in the United States and traveling for company-wide in-person meetings and other activities as required. Benefits Base salary of $100,000 USD . Comprehensive medical, dental, and vision coverage. Flexible paid time off. 401(k) matching. Incentive stock options. Volunteer time off. Employee Resource Groups. Professional development program with dedicated annual time off for learning and growth. Remote-first work environment with flexibility to work from anywhere in the United States. Company-wide in-person meetings several times a year. Up to 15 days of travel per year for most positions.