Renewals Manager

Accountabilities: Manage the end-to-end renewal process: Oversee renewal negotiations from initial engagement through contract completion, ensuring renewals are processed accurately, efficiently, and within established timelines. Lead customer negotiations: Communicate directly with customers to negotiate renewal terms, pricing, and contractual conditions, developing mutually beneficial agreements that support customer satisfaction and business objectives. Collaborate with account management teams: Partner with account managers and extended account teams to coordinate renewal strategies, align commercial priorities, and maintain strong customer relationships throughout the renewal cycle. Drive customer retention: Identify potential renewal risks, address customer concerns, and work proactively with internal stakeholders to improve retention rates and deliver a positive customer experience. Identify revenue growth opportunities: Analyze the existing customer base to uncover upselling and cross-selling opportunities, communicating relevant insights to sales and customer experience teams. Maintain accurate renewal forecasts: Apply commercial forecasting principles to provide reliable monthly and quarterly renewal projections, monitor progress against targets, and support revenue planning. Ensure contractual compliance: Maintain a strong understanding of commercial agreements, applicable terms and conditions, and internal renewal procedures to ensure consistency and accuracy throughout negotiations. Coordinate cross-functional activities: Work closely with finance, customer support, service delivery, customer experience, and revenue operations teams to resolve renewal-related issues and facilitate smooth contract execution. Optimize renewal processes: Review existing workflows, identify inefficiencies, and recommend improvements that streamline renewal execution, enhance automation, and improve the overall customer journey. Maintain commercial data integrity: Use Salesforce and related sales technology tools to manage renewal opportunities, update customer records, monitor pipeline activity, and support accurate reporting. Support revenue performance: Contribute to achieving renewal and sales targets through disciplined execution, effective negotiation strategies, and continuous monitoring of commercial opportunities. Champion continuous improvement: Share feedback, communicate emerging challenges, and collaborate with colleagues to improve internal processes, customer engagement, and commercial effectiveness. Requirements Relevant experience: At least two years of experience in renewal management, renewal execution, commercial negotiations, account management, or a related sales function. Proven commercial performance: A consistent track record of achieving renewal or sales targets and contributing to customer retention and revenue growth. Negotiation expertise: Ability to negotiate commercial terms and contractual conditions effectively, balance customer needs with business objectives, and develop mutually beneficial outcomes. Customer relationship management: Strong customer empathy and interpersonal skills, with the ability to build trust, understand customer priorities, resolve concerns, and maintain positive long-term relationships. Revenue and forecasting knowledge: Understanding of renewal forecasting, commercial performance metrics, pipeline management, and strategies for identifying upselling and cross-selling opportunities. CRM proficiency: Familiarity with Salesforce and opportunity management tools, including the ability to maintain accurate records and manage renewal activities effectively. Commercial and contractual awareness: Ability to understand commercial agreements, pricing structures, and contractual terms, with a willingness to develop expertise in internal policies and procedures. Process improvement capabilities: Experience evaluating existing workflows, identifying operational challenges, and implementing practical improvements to increase efficiency and consistency. Technology proficiency: Comfort using sales technology and digital tools to improve commercial operations, streamline renewal workflows, and enhance the customer experience. Communication skills: Excellent written and verbal communication skills, with the ability to negotiate confidently, coordinate across departments, and communicate clearly with customers and internal stakeholders. Analytical and problem-solving skills: Ability to interpret customer and opportunity data, identify renewal risks, evaluate revenue opportunities, and make informed commercial decisions. Adaptability and resilience: Ability to thrive in a rapidly changing environment, manage competing priorities, and respond effectively to evolving customer needs and business requirements. Proactive mindset: A curious, self-motivated, and results-oriented approach, with the initiative to identify opportunities, take ownership of challenges, and drive improvements. Team collaboration: Strong coordination and relationship-building skills, with the ability to work effectively across multiple functions and geographical regions. Commitment to continuous improvement: Willingness to learn, seek feedback, share ideas, and contribute to a culture of accountability, innovation, and customer focus. Benefits Competitive healthcare benefits: Access to health benefits designed to support employee well-being. Remote work flexibility: Opportunity to work remotely from within the United States. Professional development: Continuous learning opportunities to strengthen commercial expertise, negotiation skills, and industry knowledge. Career advancement: Opportunities for professional growth and progression within a global technology environment. Collaborative workplace: A team-oriented culture that encourages knowledge sharing, innovation, and cross-functional cooperation. Employee engagement: Regular company-wide town halls to keep employees informed about business developments, priorities, and achievements. Inclusive environment: A workplace that values diverse backgrounds, perspectives, and contributions. Meaningful impact: The opportunity to help organizations strengthen data security and identity protection while contributing to customer retention and sustainable business growth. Continuous improvement culture: An environment that encourages employees to share feedback, challenge existing processes, and develop more effective ways of working.