RCM Vendor Operations Manager

Accountabilities: Offshore Team Management: Serve as the primary point of contact for third-party billing vendors, building effective working relationships and maintaining clear communication. Coordinate large offshore teams across multiple BPO vendors, monitor daily production output, quality metrics, and productivity, and work with offshore team leads on staffing, scheduling, and resource allocation. Facilitate communication between onshore operations and offshore teams, and conduct regular vendor business reviews to identify opportunities for improvement. Process Improvement and Training: Develop and maintain standard operating procedures (SOPs) for offshore operations. Lead initiatives to improve efficiency and accuracy, reduce errors, and strengthen collections. Translate vendor performance data into actionable recommendations, coordinate training on new features, system updates, and best practices, and ensure offshore teams remain current with RCM standards and regulatory changes. Support knowledge transfer and change management while identifying and mitigating operational risks that could affect billing accuracy or timeliness. Vendor Coordination and Support: Contribute to vendor selection, contracting, and long-term sourcing strategy. Maintain operational relationships with existing BPO vendor management teams, escalate issues, and coordinate resolutions with vendor leadership. Support the Operations Manager with vendor performance data and insights, collaborate with IT on system access, permissions, and technical support, and assist with onboarding new vendor processes and team members. Act as the escalation point for vendor-related issues that affect client billing outcomes. Requirements Associate's or bachelor's degree in Healthcare Administration, Business, Finance, or a related field preferred. At least 3 years of healthcare revenue cycle management (RCM) experience, including billing, coding, collections, or related functions. Experience working with or coordinating offshore teams and third-party vendors; direct employee management experience is not required. Strong understanding of healthcare revenue cycle processes, performance metrics, and industry standards. Familiarity with electronic health record (EHR) and practice management (PM) systems, claims clearinghouses, and payer rules and regulations. Experience with DrChrono is an advantage. Analytical skills, including the ability to interpret operational performance data, identify trends, and recommend improvements. Strong communication and problem-solving skills, particularly when managing remote and offshore relationships. Proficiency in Microsoft Office, especially Excel. Self-motivated and able to work independently in a remote environment. Process improvement and training experience preferred. Healthcare billing or coding certification, such as CPC, CCS, or equivalent, preferred. Must be eligible to work in the United States without employer sponsorship. Benefits Target annual base compensation of $60,000–$70,000 USD in most US locations. Final offers may vary based on location, local market conditions, experience, and expertise. Flexible work arrangements, with the option to work remotely, in-office, or in a hybrid setup within the country of employment. Health and wellness benefits available from day one. Annual wellness stipend. 401(k) plan with up to a 4% employer match and immediate vesting. Flexible and generous flexible time off (FTO). Employee Stock Purchase Program. Continued investment in professional development. Potential travel to the Denver headquarters or other North American office locations.