QA Analyst | Mid

Accountabilities:: Plan, design, develop, and execute manual and automated test cases to ensure software quality and reliability. Validate functional and non-functional requirements, identifying defects, inconsistencies, and potential performance issues. Perform functional testing across voice and text communication channels, ensuring accurate and consistent user experiences. Develop, implement, and maintain automated testing solutions using industry-standard methodologies, frameworks, and best practices. Execute API testing using Postman, validating endpoints, responses, integrations, and system behavior. Build and maintain automated test suites using Selenium WebDriver and Robot Framework. Perform performance and load testing using tools such as JMeter to assess application stability and scalability. Identify, document, classify, and track bugs and technical issues throughout the software development lifecycle. Conduct regression testing and retest reported issues to verify that fixes have been successfully implemented. Integrate automated testing processes into CI/CD pipelines, particularly using Azure DevOps, to support continuous quality assurance. Collaborate with software developers and other squad members to investigate issues, improve testing coverage, and ensure timely resolution of defects. Participate in agile ceremonies and contribute to continuous improvement initiatives across development and quality assurance processes. Requirements: Education: Bachelor's degree or postgraduate qualification in Information Technology, Computer Science, Software Engineering, or a related field. Professional Certifications: At least one of the following certifications, or an equivalent qualification: ATC – Certified Test Analyst (IBQTS). CBTS – Brazilian Software Testing Certification (ALATS). CTFL – Certified Tester Foundation Level. QA and Test Automation: Solid knowledge of software testing automation, including industry-standard testing techniques, methodologies, and best practices. Practical experience with both manual and automated testing is required. Functional Testing: Experience validating functional requirements and testing voice- and text-based communication channels. Test Automation Tools: Hands-on experience with Selenium WebDriver and Robot Framework for developing and maintaining automated test suites. API Testing: Experience using Postman to execute API tests and validate integrations and application behavior. Performance Testing: Familiarity with performance testing tools, particularly Apache JMeter, including the execution and analysis of performance tests. CI/CD and DevOps: Knowledge of continuous integration and continuous delivery practices, with particular familiarity with Azure DevOps CI/CD pipelines. Programming Languages: Basic to intermediate knowledge of programming languages such as C#, .NET, and JavaScript. Databases: Understanding of relational and non-relational databases and their application in software testing and validation. Agile Methodologies: Previous experience working in agile development environments and collaborating with multidisciplinary engineering teams. Analytical Skills: Strong attention to detail, critical thinking, and problem-solving abilities, with a proactive approach to identifying and resolving software defects. Communication and Collaboration: Good interpersonal and communication skills, with the ability to work effectively with developers, QA professionals, and other stakeholders. Continuous Learning: Willingness to stay up to date with testing technologies, automation frameworks, and emerging trends in software quality and AI-driven development. Benefits: Food Allowance: Meal and/or food voucher. Healthcare: Comprehensive health insurance. Dental Coverage: Dental insurance plan. Pet Healthcare: Health plan coverage for your pet. Remote Work Support: Home office allowance for remote positions. Welcome Kit: Onboarding welcome package. Life Insurance: Life insurance coverage. Well-being Programs: Access to Zenklub, including psychological and nutritional support. Fitness Benefits: Access to TotalPass and partner fitness facilities. Professional Development: Continuous training and certification programs through partnerships with leading technology companies, including Adobe, Anthropic, AWS, Google, Microsoft, and Salesforce. Learning Opportunities: Access to professional development partnerships, exclusive discounts, and UOL content. Family Support: Maternity welcome kit and extended maternity and paternity leave. Referral Program: Employee referral incentives. Remote Work Flexibility: Fully remote working model, offering flexibility and convenience. Career Growth: Opportunities to develop expertise in artificial intelligence, Generative AI, and other emerging technologies.