Project Manager- Infrastructure

Accountabilities: Serve as the primary client contact and relationship owner, providing a consistent point of communication throughout the project lifecycle. Lead client meetings, workshops, steering committees, governance forums, and executive-level discussions. Manage expectations around project scope, timelines, risks, deliverables, dependencies, and commitments. Communicate project status, risks, issues, delays, and change requests proactively and clearly. Own executive escalations and drive timely, transparent resolution of critical delivery issues. Define project scope, objectives, success criteria, milestones, and delivery priorities in alignment with client and organizational goals. Maintain the master project plan and oversee milestone commitments, sequencing, dependencies, and delivery trade-offs. Manage formal change control processes, including scope adjustments and change-order negotiations. Review and approve project deliverables before they are submitted to clients. Own client-facing status reporting, delivery metrics, forecasts, and risk and issue documentation. Determine and implement mitigation strategies for project risks and issues while ensuring adherence to governance and PMO standards. Own project budgets, forecasts, invoicing inputs, commercial performance, and overall financial health. Ensure project delivery remains compliant with contractual commitments and agreed commercial terms. Coordinate distributed, offshore, and nearshore delivery teams while maintaining effective handoffs across time zones. Requirements 5+ years of technical project delivery experience with direct client-facing responsibility. Demonstrated experience leading complex technology projects in fast-paced and dynamic environments. Experience delivering technology services such as Microsoft enterprise infrastructure, including Azure, Active Directory, Microsoft 365, and SharePoint. Experience with document management platforms such as iManage or NetDocuments, virtualization platforms such as VMware or Nutanix, and enterprise storage, backup, and disaster recovery solutions. Familiarity with security operations and compliance initiatives, including SOC 2 and ISO audits. Experience with data center migrations, circuit installations, enterprise and solution integration, or technology-related merger and acquisition integration. Strong project planning, governance, risk management, financial management, forecasting, and change-order negotiation capabilities. Proven ability to lead cross-functional and distributed teams, including offshore and nearshore delivery organizations. Excellent client relationship and stakeholder management skills, with the ability to communicate effectively at both operational and executive levels. Ability to translate complex technical concepts into clear, accessible information for non-technical audiences. Strong business acumen and the ability to connect project outcomes with broader organizational and client objectives. High standards of ethics, confidentiality, information security, accountability, collaboration, and service orientation. Bachelor's degree in Business, Project Management, Management Information Systems, Computer Science, or a related field. PMP certification is preferred. Agile certification, such as Scrum Master, and ITIL certification are considered assets. Benefits Competitive annual salary of CAD $100,000–$110,000 . Fully remote work opportunity for candidates based in Ontario or Alberta . Full-time, permanent employment. Opportunity to lead high-impact technology and infrastructure initiatives for complex professional services clients. Broad exposure to enterprise infrastructure, cloud technologies, cybersecurity, document management, virtualization, disaster recovery, and technology integrations. Significant ownership over client relationships, project outcomes, budgets, governance, and strategic delivery decisions. Opportunity to collaborate with distributed teams across multiple regions and time zones. Inclusive, equitable, and accessible workplace environment. Commitment to fair and barrier-free recruitment and employment practices. Support for reasonable accommodations throughout the hiring process and employment lifecycle.