Program Officer - Grants & Communication

Accountabilities:: The Program Officer will coordinate program activities, support grant compliance and reporting, strengthen partnerships, supervise interns, and manage digital learning resources. Key responsibilities include: Maintain up-to-date knowledge of program requirements, policies, forms, and manuals, sharing relevant updates with colleagues. Support the development and curation of program tools, educational resources, training materials, and learning opportunities. Monitor program quality, review implementation practices and documentation, and help ensure services meet quality and timeliness standards. Represent the organization at conferences, meetings, committees, and working groups involving government agencies, donors, community partners, and other stakeholders. Maintain program trackers and assist with data collection, reporting, and responses to requests for proposals. Coordinate technical assistance and training through e-learning modules, webinars, in-person sessions, communities of practice, and individual consultations. Compile and analyze narrative and quantitative reports for funders, ensuring accurate and timely reporting of program activities. Review funding guidelines and support compliance efforts, including the development and revision of policies, standard operating procedures, and training materials. Contribute to grant proposals, review written narratives, and support required program reporting. Analyze qualitative and quantitative data to identify trends, best practices, improvement opportunities, and recommendations for program development. Develop and maintain relationships with service providers and community partners to support program objectives. Recruit, train, supervise, and evaluate interns; coordinate workloads, delegate responsibilities, provide ongoing guidance, and ensure accountability. Develop orientation curricula and training resources to help interns understand program services and requirements. Maintain and update websites, social media platforms, newsletters, and digital resource hubs, ensuring content meets organizational, accessibility, federal regulatory, and donor requirements. Copyedit, design, and publish digital-ready resources, including platform-specific graphics, customizable templates, and educational materials. Support the adoption of new technologies, plugins, and integrations to improve digital resource accessibility, usability, and growth. Coordinate website updates and design projects with web developers, program staff, and communications colleagues, including multimedia production involving video, photography, and illustrations. Monitor website and social media analytics, resource downloads, video views, webinar attendance, and newsletter performance to inform content improvements. Develop and implement content distribution and promotion strategies, optimize social media content, and monitor and respond to audience comments and inquiries. Perform additional duties as assigned. Requirements: The ideal candidate brings substantial experience in refugee or immigrant services, strong program coordination and supervisory skills, and the ability to combine grant administration with digital communications. The required qualifications include: Bachelor's degree in social work, human services, sociology, psychology, public administration, public health, or a related field; equivalent experience may be accepted in lieu of a degree. At least five years of professional experience in refugee- or immigrant-related services. At least two years of demonstrated staff supervision experience. Experience with a local resettlement affiliate or the national office of a resettlement agency is preferred. Experience in social services or the nonprofit sector is preferred. Strong interpersonal, diplomacy, and collaboration skills, with the ability to work effectively with diverse teams and external partners. Excellent attention to detail, professional judgment, and communication skills. Strong writing and editing skills, particularly for reports, proposals, educational materials, and digital content. Proficiency in Microsoft Word, Excel, PowerPoint, and database software. Ability to work effectively in a multicultural environment and represent organizational interests professionally. Experience designing and implementing digital content campaigns, including social media strategies. Familiarity with Adobe Creative Suite, particularly Photoshop and Illustrator, to develop visual assets for external audiences. Experience editing and maintaining websites using WordPress or a comparable platform. Flexibility to work in a hybrid or office-based environment according to program needs, including occasional evenings or weekends for emergencies or community events. Willingness to travel when required. Benefits: 403(b) retirement plan. Medical, dental, and vision insurance. 18 paid days off, increasing to 24 days after two years of service. 14 official holidays. 12 sick days annually, accrued monthly. Life insurance and accidental death and dismemberment (AD&D) coverage. Short-term and long-term disability coverage. Employee Assistance Program (EAP). Health Savings Account (HSA). Flexible Spending Accounts (FSAs). Competitive benefits package designed to support employee well-being and financial security.