Program Manager

Accountabilities: The Program Manager will be responsible for coordinating and optimizing business programs from initial planning through implementation and ongoing operations. Key responsibilities include: Lead the design, implementation, delivery, and ongoing operations of assigned business programs and services. Define program objectives, scope, milestones, and success measures aligned with organizational priorities. Develop and maintain governance frameworks, policies, workflows, controls, and operational playbooks. Manage program budgets and resource allocation, ensuring financial discipline and alignment with strategic objectives. Partner with executive sponsors, functional leaders, and cross-functional teams to drive program outcomes and maximize business value. Establish performance measurement frameworks, dashboards, and KPIs to monitor progress, evaluate results, and identify improvement opportunities. Conduct post-implementation reviews and track value realization from deployed solutions. Collaborate with legal, compliance, IT, and other stakeholders to ensure governance standards and internal practices are consistently maintained. Oversee portfolio management and program-specific changes, ensuring effective coordination and execution of initiatives. Organize recurring governance meetings to facilitate decision-making, monitor progress, and maintain stakeholder alignment. Drive organizational change management by supporting stakeholder engagement, communication, and adoption of new processes and technologies. Review and update program documentation, policies, workflows, and best practices to reflect evolving business needs. Identify operational gaps and recommend program enhancements to relevant leaders. Develop business requirements documents (BRDs), test plans, requirements traceability matrices, user training materials, and other supporting documentation. Prepare and distribute business and program performance reports. Coordinate special departmental and functional projects. Provide specialized training and ongoing support to new and existing team members when needed. Requirements : The ideal candidate combines strong program management expertise with analytical capabilities, operational knowledge, and the ability to influence stakeholders across a complex organization. Required qualifications include: At least 5 years of progressively responsible program and/or project management experience within a complex, matrixed organization, or an equivalent combination of education and relevant experience. Demonstrated experience leading medium-scale or cross-functional programs, preferably within healthcare, managed care, or another regulated industry. Experience in operational process improvement and organizational change management. Strong project management capabilities, including planning, coordination, execution, and performance monitoring. Proven data analysis skills and the ability to translate performance insights into actionable recommendations. Experience managing budgets and resource plans for strategic and business initiatives. Excellent organizational and time-management skills, with the ability to manage multiple projects and competing priorities simultaneously. Ability to collaborate effectively across departments and navigate complex organizational structures. Strong written, verbal, and presentation skills, with the ability to communicate effectively and influence stakeholders at all organizational levels. Advanced proficiency in Microsoft Office applications, particularly Excel, PowerPoint, Project, and Visio, as well as other relevant business software. Preferred Qualifications: Project Management Professional (PMP) certification. Six Sigma Green Belt and/or Black Belt certification. Previous experience in healthcare or managed care environments. Benefits : Competitive compensation package. Comprehensive employee benefits package. Equal employment opportunities in a diverse and inclusive workplace.