Professional, Product Support

Accountabilities:: Provide production support for PeopleSoft Financial Management 9.2, investigating and resolving complex issues across financial modules and associated third-party applications. Monitor system performance, data integrity, user experience, and scheduled batch processes to identify potential problems and prevent operational disruptions. Manage incidents according to business priorities and service-level agreements, performing root cause analysis and implementing permanent solutions to prevent recurring issues. Review, test, and implement system configuration changes, including security settings, application updates, and onboarding of new business entities. Support critical financial activities, particularly month-end and quarter-end closing processes, ensuring system availability and timely resolution of business-impacting issues. Collaborate with finance and accounting stakeholders to gather requirements, conduct gap analyses, assess business and technical impacts, and translate needs into functional specifications. Contribute to system enhancements, new module implementations, integrations, and functionality rollouts across multiple business units and geographical regions. Design and execute user acceptance testing, regression testing, test scenarios, and data validation activities to ensure the quality and reliability of system changes. Use SQL, PSQuery, and other analytical tools to investigate data discrepancies, troubleshoot technical issues, and support system performance assessments. Develop and maintain functional specifications, technical documentation, process guides, and end-user training materials. Provide expert guidance to business users, support knowledge transfer, and mentor junior team members and colleagues across IT functions. Collaborate with Oracle support teams and third-party vendors to resolve technical issues and evaluate new functionalities. Identify opportunities to improve operational efficiency through automation, process optimization, predictive monitoring, and emerging technologies, including generative AI. Support escalated critical incidents, working closely with Level 2 and higher technical support teams to ensure timely resolution. Requirements: Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related discipline. 3–5 years of experience supporting PeopleSoft Financial Management 9.2 within an enterprise IT environment. Strong functional knowledge of PeopleSoft Financial and Supply Chain Management (FSCM) 9.2 modules and production support methodologies. Hands-on experience with system monitoring, incident management, troubleshooting, and root cause analysis. Proficiency in SQL and PSQuery for data investigation, system analysis, and rapid issue resolution. Good understanding of financial processes, particularly month-end closing, financial reporting, and enterprise accounting operations. Experience supporting system configurations, integrations, enhancements, and third-party financial applications. Knowledge of user acceptance testing, regression testing, data validation, and software quality assurance practices. Strong analytical and problem-solving abilities, with excellent attention to detail and a proactive approach to identifying operational risks. Excellent written and verbal communication skills, with the ability to explain technical issues to both technical and non-technical stakeholders. Ability to manage competing priorities, work independently, and remain effective under pressure during critical business periods. Strong collaboration and stakeholder management skills, with the ability to coordinate across global and cross-functional teams. Preferred qualifications: PeopleSoft Financial Management certifications. Experience with process automation tools and emerging technologies, particularly generative AI applications for IT support. Familiarity with predictive analytics, proactive monitoring, and system optimization solutions. Previous experience mentoring technical teams or leading cross-functional initiatives. Exposure to enterprise financial systems and related business processes. Benefits: Remote working opportunity based in Bengaluru, India. Full-time position with a standard 40-hour working week. Opportunity to work with large-scale enterprise financial systems supporting global operations. Exposure to advanced technologies, automation, predictive analytics, and AI-driven IT support solutions. Opportunities to develop technical expertise in PeopleSoft Financial Management and enterprise application support. Professional growth through collaboration with international teams and experienced technology specialists. Opportunities to contribute to process improvements, system enhancements, and strategic technology initiatives.