Product Manager, Business Apps & AI

Accountabilities:: Own the overall performance of the assigned product portfolio, including P&L, profitability, pricing, positioning, growth, market relevance, and competitive positioning. Build and manage strategic vendor relationships, including negotiations, escalations, senior-level communications, and alignment with marketplace strategy. Identify and help onboard strategically significant vendors while strengthening existing partnerships. Drive go-to-market execution by partnering with Marketing on product messaging, campaigns, and launches. Support Sales with pricing decisions, positioning, product expertise, deal strategy, and complex commercial opportunities. Identify operational friction, process gaps, and inefficiencies, then develop practical solutions and balance immediate fixes with longer-term improvements. Coordinate and align Sales, Marketing, Support, Finance, and Platform teams around portfolio priorities and business objectives. Shape product strategy and portfolio direction using market insights, commercial considerations, customer needs, and competitive intelligence. Prepare and deliver presentations, business reviews, and special initiatives while communicating decisions and recommendations clearly to stakeholders. Manage multiple priorities and vendor relationships simultaneously, exercising sound judgment and knowing when additional expertise or support is required. Requirements Professional experience in Product Management, Vendor Management, Technical Sales, or a related commercial/product function. Experience with Business Applications such as payment tools, training platforms, file or documentation management, email signature management, legal support, accounting, automation, RPA, e-signature, ERP, or similar solutions. Experience with SMB/MSP-focused AI products, including areas such as automation or help desk solutions, is relevant. Exposure to Managed Service Providers (MSPs), Cloud services, VARs, distributors, or similar technology ecosystems. Experience within a Cloud marketplace or distribution model is a strong asset. Solid financial and commercial acumen, including an understanding of pricing, margins, profitability, and business trade-offs. Strong ability to learn quickly, absorb complex information, connect concepts across domains, and make decisions using imperfect or incomplete data. Demonstrated ability to manage frequent context switching across multiple relationships, priorities, and initiatives. Confidence and credibility when representing an organization with senior-level vendors and strategic partners. Excellent written and verbal communication skills, with the ability to communicate directly and effectively with an international English-speaking clientele. Native-level or fluent English proficiency is required; French proficiency is an asset. Curiosity, resilience, accountability, problem-solving ability, and the determination to work through challenging or ambiguous situations. Benefits Annual base salary ranging from CAD $81,000 to $116,000 . Flexible, remote full-time work arrangement. Vacation entitlement that takes previous professional experience into account. Additional paid time off, including holidays and mobile days. Flexible benefits plan designed to adapt to individual needs. Flexible savings fund option. Monthly home internet allowance. Annual salary review based on performance. Access to modern technology and professional tools. Diverse and inclusive work environment focused on collaboration, accountability, and innovative thinking. Career development opportunities with multiple initial and on-the-job training programs. Close relationship with management and open communication supporting professional development. Tools and resources to track progress and support career growth. Opportunities to work with an international Cloud marketplace and strategic technology partners. Virtual and in-person activities throughout the year designed to foster team connection and engagement.