Product Designer Pleno

Accountabilities:: Map user flows, processes, customer journeys, and touchpoints across products and services to identify improvement opportunities. Plan and facilitate workshops, co-creation sessions, and collaborative ideation activities using appropriate design methodologies and frameworks. Design intuitive navigation flows and digital interfaces, considering different user scenarios, accessibility principles, and established Design System guidelines. Conduct qualitative and quantitative user research, usability tests, and experience assessments to understand customer behavior and validate design hypotheses. Analyze research findings and user data to translate insights into actionable design improvements and high-quality deliverables. Act as an advocate for the customer within the product squad, influencing decisions and ensuring user needs remain central throughout the development process. Connect business objectives with user expectations, contributing to product strategy and prioritization while considering technical feasibility. Collaborate with Product Managers, developers, and other stakeholders to ensure effective implementation of design solutions. Support the development and improvement of team processes, workflows, rituals, documentation, and day-to-day design practices. Contribute to continuous product improvement by identifying opportunities to enhance usability, accessibility, and overall customer satisfaction. Requirements: Bachelor's degree or equivalent completed higher education. Previous experience working as a Product Designer, with practical involvement in both Product Discovery and Product Delivery. Strong understanding of Information Architecture, Visual Design, and UX Writing principles. Experience conducting qualitative and quantitative user research, usability testing, and other research methods for different purposes. Experience working within multidisciplinary Product teams and Agile environments. Proficiency in design and prototyping tools, particularly Figma. Ability to translate user needs and business requirements into clear, effective, and accessible digital experiences. Strong analytical and problem-solving skills, with the ability to use research findings and data to support design decisions. Excellent communication and collaboration skills, including the ability to facilitate discussions and influence stakeholders. Proactive, organized, and user-focused mindset, with the ability to manage priorities in a dynamic environment. Nice to have: Experience with Service Design methodologies and practices. Knowledge of workshop facilitation techniques, collaborative ideation frameworks, and journey mapping. Experience mapping complex customer journeys and service processes. Familiarity with accessibility best practices and design documentation. Benefits: The original job description does not specify a detailed compensation or benefits package. However, the position offers: 100% remote work model. Full-time employment contract. Opportunity to work on digital products and customer experiences within the sports and retail ecosystem. Collaboration with multidisciplinary Product, Design, and Technology teams. Exposure to user-centered design methodologies and agile product development. Opportunities to contribute to product strategy and influence end-to-end customer experiences. Professional growth through continuous collaboration, learning, and knowledge sharing. Inclusive work environment that welcomes professionals from diverse backgrounds, including people with disabilities.