Process Improvement Manager Ops

Accountabilities: Lead strategic, high-impact process improvement initiatives, including small to medium-sized projects and workstreams within larger programs, ensuring successful delivery within agreed timelines, scope, and quality standards. Identify opportunities to improve operational efficiency, streamline workflows, resolve recurring issues, and reduce waste by applying Lean Six Sigma tools and continuous improvement methodologies. Define project objectives, scope, deliverables, and success criteria in alignment with departmental priorities and broader organizational goals. Develop, maintain, and monitor detailed project plans, tracking milestones, dependencies, resources, and progress from initial planning and pilot deployment through implementation, launch, and ongoing control. Establish relevant performance metrics and key performance indicators (KPIs) to prioritize activities, measure progress, and evaluate the effectiveness of improvement initiatives. Monitor project outcomes against established targets, ensuring timely delivery, quality results, and sustainable adoption of implemented process changes. Organize and facilitate project meetings with cross-functional stakeholders, preparing agendas, presentation materials, progress updates, and follow-up actions. Collaborate with stakeholders across departments and organizational levels to identify project risks, resolve obstacles, develop contingency plans, and maintain momentum. Conduct process mapping and business process analysis to identify inefficiencies, uncover root causes, and recommend practical improvements. Troubleshoot implementation challenges and support the development of new or enhanced processes using tools such as Quickbase, Microsoft Power Automate, and other relevant technologies. Extract, analyze, and interpret data from internal systems to generate actionable insights, support prioritization, and strengthen business decision-making. Develop and maintain performance reports, dashboards, and data-tracking tools for business units and related services, emphasizing critical success factors and measurable outcomes. Facilitate virtual or in-person cross-functional workshops and events that encourage collaboration, innovation, problem-solving, and continuous improvement. Train and support teams in process improvement methodologies, helping employees understand, adopt, and sustain new ways of working. Undertake additional responsibilities as needed to support operational priorities and organizational objectives. Requirements Bachelor's degree in Business, a STEM discipline, or a related field, or an equivalent combination of education and relevant professional experience. At least five years of experience in project management, process improvement, or a combination of both. A Process Improvement Green Belt certification is required within the first year of employment. Two or more years of hands-on Lean Six Sigma process improvement experience is preferred. A project management certification, such as Project Management Professional (PMP) or Certified Associate in Project Management (CAPM), is an advantage. Familiarity with process improvement frameworks, including Lean Six Sigma, process mapping, root cause analysis, waste reduction, and continuous improvement practices. Experience working in a customer service-oriented organization is preferred, particularly in environments focused on service quality and operational performance. Experience in Human Capital Management (HCM), payroll, tax services, or related industries is an advantage. Demonstrated ability to manage deadline-driven projects, coordinate multiple workstreams, and deliver results in a dynamic, cross-functional environment. Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Visio, with the ability to analyze data, prepare reports, and present findings effectively. Strong organizational and time-management skills, with the ability to prioritize competing demands and manage multiple initiatives simultaneously. Excellent communication, facilitation, and presentation skills, including the ability to explain complex concepts and influence stakeholders across different departments and seniority levels. Proven leadership and collaboration skills, with the confidence to guide cross-functional teams and build alignment around improvement initiatives. Strong technical aptitude and the ability to learn new technologies, internal systems, and business applications quickly. Exceptional analytical, critical-thinking, and problem-solving abilities, including experience identifying root causes and resolving complex operational issues. Demonstrated ability to anticipate project risks, develop mitigation strategies, and respond proactively to changing priorities. Work arrangement: Fully remote within the United States, with availability during designated working hours five days per week. The remote arrangement and scheduling expectations may change according to business needs and individual performance. Travel requirements: Willingness to travel up to 15% as required. Physical requirements: Ability to sit and/or stand for up to eight hours per day and perform computer-based tasks requiring close visual attention, including reviewing documents, analyzing data, and working with digital systems. Benefits Remote work flexibility: Fully remote position for candidates based in the United States, with no routine in-office requirement under the current arrangement. Healthcare coverage: Medical, dental, and vision insurance options. Retirement planning: 401(k) plan with employer matching contributions. Financial protection: Life insurance and disability coverage. Family and financial well-being: Additional benefits and perks designed to support employees, their families, and their financial needs. Professional development: Opportunities to strengthen project management, Lean Six Sigma, data analysis, and process improvement expertise. Certification development: Opportunity to obtain the required Process Improvement Green Belt certification within the first year. Career growth: Work on strategic, cross-functional initiatives that build leadership capabilities and expand operational expertise. Innovative work environment: Exposure to cloud-based HR and payroll technologies, workflow automation tools, and data-driven operational solutions. Collaborative culture: Work with teams across multiple departments in an environment that values continuous improvement, innovation, and diverse perspectives. Meaningful impact: Help improve business processes, reduce inefficiencies, and deliver measurable operational results.