PRO & Operations Administrator (KSA & UAE)

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey. We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further. Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other. Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. Any communication from our in house Talent Acquisition team will only ever come from our contentsquare.com or @contentsquare-ext.com domain. For more information, visit our careers blog. About the job: The incumbent is responsible for managing administrative and employee immigration processes for the Company’s workforce across Saudi Arabia and the United Arab Emirates. This role ensures total compliance with local, ministries and government portals in both countries, acting as the point of contact, supporting the local General manager on corporate administrative duties. What you’ll do: Immigration & Government Relations (KSA & UAE): : Employee Immigration & Visa Management: Support the visa lifecycle, including the employment visas and family sponsorship for both local and foreign expatriate employees in KSA and the UAE. Residency & ID Processing: Oversee the issuance, renewal and cancellation of KSA Iqamas and UAE Emirates IDs and Labor cards. Ensure zero lapses in residency validities. Government Portal Management: KSA - Operate and process applications through Saudi government portals, including Qiwa, Muqeem, Mudad, and GOSI (General Organization for Social Insurance). UAE - Operate and process applications through UAE portals such as MOHRE (Ministry of Human Resources and Emiratisation), ICP and relevant Free Zone or Mainland authority portals. Medical & Biometrics: Coordinate mandatory medical fitness tests and biometric appointments for new arrivals and work visa renewals in both jurisdictions. General Administration & Corporate Compliance:: Chamber of Commerce (COC): Handle the preparation, submission, and attestation of corporate documents, contracts, and letters through the Saudi Chamber of Commerce and relevant UAE equivalents. Corporate Memberships & Licenses: Track, process, and renew vital company memberships and professional council registrations (eg. Saudi Council of Engineers, or UAE trade licenses). Document Authentication: Coordinate with ministries (e.g., MOFA, Ministry of Justice) and embassies for the legalization and attestation of employee certificates and corporate documents. Office Administration: Oversee general office management duties, including handling vendor contracts (insurance, facilities, office supplies). Onboarding & Offboarding (Local & Foreign Hires): Employee Onboarding: Coordinate the setup of IT equipment and workspaces and support new employees with any local compliance (eg. opening local bank accounts). Record Management: Create, maintain and securely store both physical and digital personnel files, ensuring all mandatory statutory documents are up to date. Employee Offboarding: Manage the offboarding administrative checklist, including return of company assets, processing work visa cancellations and clear labor cards. What you’ll need to succeed:: Experience: Experience in an Immigration/Admin capacity, heavily focused on KSA and UAE labor laws Technical Knowledge: Deep, hands-on familiarity with KSA (Qiwa, Muqeem, GOSI, Mudad) and UAE (MOHRE, ICP) immigration and labor portals and their regulatory frameworks. Language & Organizational Skills: Full professional proficiency in both English and Arabic (written and spoken) is mandatory for effectively drafting official letters and navigating government portals. High attention to detail with the ability to manage visa timelines. Discretion: Proven ability to handle highly confidential employee data and sensitive corporate compliance documents securely.