Pricing & Contract Operations Analyst

Accountabilities: Contract Review and Interpretation: Review customer contracts to identify pricing structures, billing terms, invoice requirements, effective dates, and other contractual obligations. Customer Onboarding: Partner with Sales and Implementation teams to support customer onboarding and ensure pricing and billing information is accurately configured. Pricing and Billing Administration: Set up, maintain, and update customer pricing and billing terms in relevant systems, ensuring changes and effective dates are recorded correctly. Invoicing Operations: Manage complex and manual billing processes, including bulk invoicing, to support accurate and timely customer invoices. Discrepancy Resolution: Investigate pricing and billing discrepancies, research underlying issues, coordinate resolutions, and escalate unclear contractual terms or exceptions for approval. Customer and Stakeholder Support: Participate in customer and internal stakeholder calls to address billing questions, clarify requirements, and coordinate issue resolution. Jira and System Coordination: Create and manage Jira tickets related to pricing updates, billing issues, system modifications, and enhancements. Technical and Systems Collaboration: Serve as a resource for corporate systems, technical development, and engineering teams when implementing new billing requirements or modifying existing processes. Accounts Receivable Coordination: Work with Accounts Receivable to research payment applications and respond to billing inquiries. System Administration: Manage customer billing within internal systems and perform additional system administration duties as assigned. Process Improvement: Support documentation, reporting improvements, and operational enhancements across complex or high-volume billing workflows. Requirements Education: Bachelor's degree in Business, Finance, Accounting, or a related field preferred. Equivalent combinations of education and relevant experience may also be considered. Professional Experience: At least 5 years of experience in billing operations, finance, contract management, or a related function. Contract-Based Billing: Demonstrated experience reviewing customer contracts and translating pricing and billing terms into accurate system configurations and bulk invoicing processes. Billing Operations: Experience managing customer billing, researching discrepancies, and resolving complex pricing or invoicing issues. Cross-Functional Collaboration: Experience working directly with customers and partnering with Sales, Implementation, Product, Accounting, and Accounts Receivable teams. Systems Knowledge: Experience with ERP or billing platforms such as Oracle, NetSuite, or Salesforce, as well as Jira ticketing systems. High-Volume Operations: Experience supporting complex or high-volume billing environments, documenting procedures, and improving reports and processes. Analytical Skills: Strong analytical and problem-solving abilities, including the capacity to independently investigate billing issues and determine when exceptions require escalation. Attention to Detail: High accuracy and organization when managing multiple customer accounts, contractual requirements, and billing deadlines. Communication and Customer Service: Excellent written and verbal communication skills, with the ability to work effectively with customers and cross-functional stakeholders. Microsoft Excel: Proficiency preferred, including pivot tables, VLOOKUP/XLOOKUP, formulas, and data analysis. Industry Experience: Experience in healthcare, provider contracting, or reimbursement environments is an advantage. Benefits Compensation: Estimated total cash compensation range of $64,000–$75,000 USD, depending on job level, responsibilities, skills, and experience. Healthcare: Access to healthcare benefits. Retirement: 401(k) retirement savings program. Paid Time Off: Paid sick time and personal time off. Employment Arrangement: Full-time, regular employment in a remote US-based role. Professional Impact: Opportunity to contribute to healthcare data operations and improve the accuracy and efficiency of customer billing processes. Workplace Inclusion: Commitment to equal employment opportunities and reasonable accommodations for individuals with disabilities. Work Authorization: This position is not eligible for employment visa sponsorship.