Pessoa Technical Customer Success Sênior (StackSpot)

Accountabilities:: Lead technical onboarding and platform setup, ensuring customer environments are properly configured and ready for use. Conduct technical discovery sessions with customers to identify challenges within software development cycles and prioritize relevant use cases. Plan and deliver engaging technical training sessions and workshops, adapting communication and content to different audiences. Demonstrate technical use cases that clearly illustrate the platform's potential business and engineering value. Support adoption expansion through technical presentations and demonstrations, connecting technical capabilities with customer needs and value. Build customer engagement and trust by creating smooth, productive onboarding experiences and ongoing technical follow-up journeys. Accelerate time-to-value by helping customers reach their technical "Aha Moment" and demonstrate tangible value within the initial stages of adoption. Define, monitor, and analyze technical adoption metrics and usage indicators. Act as a bridge between customers, product, and engineering teams, translating technical feedback into actionable and prioritizable product improvements. Create and continuously improve technical playbooks covering setup, troubleshooting, best practices, and platform usage. Maintain and expand technical knowledge resources, including manuals, FAQs, tutorials, and instructional videos for different audiences. Test, evaluate, and iterate technical processes in environments characterized by ambiguity and evolving requirements. Identify opportunities to improve customer enablement, adoption, governance, and technical processes through continuous experimentation and learning. Requirements: Practical experience setting up enterprise technology platforms and automating integrations. Hands-on experience with generative AI tools and AI agents applied to software development. Ability to analyze logs, instrument metrics, and interpret product usage data to support customer success decisions. Experience facilitating technical training sessions and workshops for audiences with different levels of technical knowledge. Experience delivering technical demonstrations and executive-level presentations. Previous experience in roles such as Technical Customer Success, Forward Deployed Engineer (FDE), Sales Engineer, Implementation Specialist, or Solution Architect within B2B SaaS or advanced technology environments. Strong technical communication skills, with the ability to translate complex concepts into clear and accessible explanations. Strong customer orientation, empathy, and the ability to build trusted relationships with technical and business stakeholders. Ability to work autonomously, prioritize competing demands, and operate effectively in ambiguous environments. Continuous improvement mindset and interest in experimenting with new technical processes and customer enablement approaches. Familiarity with DevOps practices, CI/CD, and software engineering platforms is desirable. Understanding of processes following code generation, including validation, automation, delivery, observability, and governance, is desirable. Benefits: Fully remote work model, with flexibility to work from different locations. Flexible working hours. Education assistance. Dedicated career development tools and resources. Internal guilds, communities, and study or interest groups. Health insurance. Dental insurance. 24/7 telemedicine access. Free online therapy. Wellhub membership. Extended maternity leave. Extended paternity leave. Employee assistance and support services. Meal and food allowance. Life insurance. Transportation allowance. Home office allowance. Childcare assistance. Mobile phone allowance. Profit-sharing program (PLR). Opportunities to work with innovative technologies and multidisciplinary teams. Collaborative environment focused on technical excellence, learning, and professional development.