Patient Financial Advocate

Accountabilities: Counsel patients and responsible parties regarding healthcare payment responsibilities, available options, and financial assistance. Explain estimated service costs, payment expectations, collection procedures, and available financial assistance programs. Review insurance benefits and recommend alternative payment sources or assistance options when appropriate. Contact insurance carriers and other relevant sources to advocate for patients and help resolve financial or coverage questions. Initiate and follow up on required prepayments to support timely and accurate collections. Identify and resolve issues related to patient registration, financial clearance, insurance authorization requirements, billing, explanations of benefits, provider-based billing, and collections. Support patients with questions related to government requirements, financial assistance policies and restrictions, online account services, and payment processes. Maintain accurate and complete documentation in the appropriate computer and financial systems. Provide professional, compassionate, and clear communication when discussing sensitive financial matters with patients and families. Work effectively within established financial counseling, patient-service, privacy, and healthcare procedures. Requirements High school diploma or GED plus at least 3 years of experience in a customer-facing role involving in-person or telephone interactions; or Associate’s degree plus 2 years of relevant customer-facing experience; or Bachelor’s degree plus 1 year of relevant customer-facing experience. Strong verbal communication and interpersonal skills, with the ability to explain financial and insurance information clearly. Ability to listen actively, understand individual circumstances, and provide appropriate guidance with professionalism and empathy. Strong organizational and problem-solving skills, with attention to accuracy and documentation. Ability to work independently in a remote environment while maintaining productivity, responsiveness, and service quality. Ability to navigate computer systems and office technology while accurately documenting patient and financial information. Preferred experience in an inbound call center environment. Preferred experience in healthcare collections or medical claims. An associate’s or bachelor’s degree is preferred. Ability to communicate and exchange accurate information and remain stationary while performing computer-based work for extended periods. Candidates must reside in the Northeast Ohio area . Benefits Fully remote work arrangement. Daytime schedule of 9:00 a.m.–5:30 p.m. Comprehensive benefits designed to support health, well-being, and long-term financial security. Access to healthcare and employee wellness offerings. Opportunities to develop professionally within a large healthcare environment. Opportunity to make a direct impact by helping patients navigate complex healthcare financial responsibilities. Supportive environment focused on patient-centered service and caregiver well-being. Employment is subject to applicable pre-employment requirements, including controlled-substance testing. Annual influenza vaccination or an approved exemption is required under the applicable prevention program.