Patient Communication Specialist

Accountabilities: Provide exceptional, patient-centered customer service with kindness, patience, professionalism, and empathy. Initiate, receive, and accurately document communications and interactions with patients. Facilitate patient connectivity with home and remote monitoring equipment, including helping patients troubleshoot connectivity or equipment issues. Monitor internal databases for patients who have lost connectivity to their remote monitoring systems and proactively follow up. Schedule appointments and issue appointment reminders while maintaining accurate information across multiple systems. Perform timely and accurate data entry using various information systems, web platforms, and communication tools. Collaborate with internal departments to address customer needs and resolve issues efficiently. Manage multiple priorities while maintaining accuracy, organization, and consistent service quality. Support leadership with special projects and other responsibilities as assigned. Requirements High school diploma or GED required; a college or technical degree, healthcare-related certification, or equivalent experience is preferred. Basic knowledge of cardiology is required; experience in cardiology, electrophysiology, cardiac devices, or remote patient monitoring is preferred. Strong verbal, written, and electronic communication skills, with the ability to communicate clearly and professionally with patients and colleagues. Demonstrated ability to provide courteous, empathetic, and professional customer service in every interaction. Strong computer, internet, and technology skills, with the ability to navigate multiple web-based systems simultaneously. Experience with electronic health records, remote monitoring platforms, data-entry systems, or appointment scheduling tools is preferred. Previous experience working effectively and independently in a remote environment is advantageous. Strong multitasking, organization, prioritization, and attention-to-detail skills. Ability to remain in a stationary position for extended periods while regularly operating a computer and other office equipment. Ability to communicate effectively using voice-over-internet technology and perform repetitive keyboard and data-entry movements. Must reside and work exclusively within the contiguous United States. Must have reliable, stable internet access and a suitable remote-work environment. Benefits Target compensation of $21.60–$23.94 per hour . Full-time remote position available throughout the contiguous United States. Health and prescription insurance coverage. Dental and vision insurance. Short-term and long-term disability coverage. AD&D and life-related protection benefits. Flexible Spending Account and Healthcare Savings Account options. 401(k) retirement savings plan. Paid Time Off, plus company holidays and floating holidays. Employee Assistance Program and financial wellness resources. Legal insurance and identity/fraud protection. Hospital indemnity, critical illness, and accident coverage. Employee discount program.