Partner Success Manager

Accountabilities:: Own the growth, health, and long-term strategy of a portfolio of high-value supply-side partnerships, with accountability for revenue growth, retention, and partner satisfaction. Identify and execute expansion opportunities across new placements, lifecycle triggers, channels, audiences, products, and international markets. Develop strategic account plans that connect partner priorities with measurable revenue opportunities and growth initiatives. Monitor partner performance and translate data into clear narratives, executive-level insights, and actionable recommendations. Lead strategic partner conversations, including business reviews, growth-planning sessions, performance readouts, and executive stakeholder meetings. Develop a deep understanding of each partner’s business model, customer journey, monetization objectives, technical environment, and competitive landscape. Monitor industry trends, competitor strategies, and market developments to provide partners with relevant insights and recommendations. Advocate for partner needs internally while balancing revenue potential, operational feasibility, technical requirements, and broader business priorities. Track revenue pacing, identify risks early, and establish clear owners and next steps to keep growth initiatives moving forward. Use experimentation and performance analysis to identify opportunities for improving creative, placements, audiences, and products. Collaborate with cross-functional teams to resolve escalations and ensure successful execution of partner initiatives. Requirements: 5–7+ years of experience in strategic account management, partner success, or client success within commerce media, retail media, performance marketing, digital advertising, or a related industry. Proven experience launching, managing, nurturing, and scaling high-value supply-side partnerships. Sales-oriented and proactive approach to partner success, with demonstrated experience owning complex enterprise relationships and measurable revenue responsibilities. Strong commercial judgment and ability to identify opportunities that create value for both partners and the business. Experience designing A/B tests and applying results to inform creative, placement, audience, and product decisions. Strong analytical capabilities, including interpreting full-funnel performance data, diagnosing underlying issues, and translating findings into persuasive recommendations. Advanced spreadsheet and reporting skills, including pivot tables, formulas, data extraction, and performance reporting. Strong ownership, urgency, attention to detail, and ability to operate effectively in a fast-moving environment with evolving products and processes. Excellent communication and stakeholder management skills, with the ability to build trust across teams and handle escalations effectively. High bias toward action, strong work ethic, resilience, integrity, and a collaborative, solutions-oriented mindset. Bachelor’s degree in business, marketing, or a related field is preferred. Benefits: Competitive compensation. Comprehensive medical, dental, and vision benefits. 401(k) plan with matching contributions. Potential company equity for eligible full-time employees. Flexible remote work. Unlimited Responsible PTO. Opportunity to contribute directly to revenue growth, partnership expansion, and the scaling of a rapidly growing, cash-flow-positive organization.