Onboarding Specialist

Accountabilities: Manage end-to-end employee onboarding across multiple countries, from initial case assignment through to the employee's first working day. Guide clients and employees throughout the onboarding process, clearly communicating requirements, documentation, deadlines, and next steps. Collect, review, and verify employee information and documentation to ensure accuracy, completeness, and compliance. Prepare employment contracts using established templates and coordinate contract reviews, signatures, and amendments when necessary. Coordinate country-specific onboarding requirements, including medical examinations, right-to-work documentation, visas, tax forms, and other local formalities. Collaborate with Legal, Payroll, Benefits, Finance, and Client Success teams to ensure all employment arrangements, payroll registrations, and benefits are in place before the employee's start date. Manage multiple onboarding cases simultaneously, prioritising workloads and maintaining high standards of accuracy and service. Proactively follow up on outstanding documents, approvals, and signatures, escalating potential delays or risks, particularly when contracts remain unsigned after 24 hours. Act as a trusted advisor to clients by explaining local employment practices, clarifying country-specific requirements, setting realistic expectations, and recommending practical solutions. Support employees throughout onboarding and coordinate contract amendments during their employment lifecycle. Maintain accurate and up-to-date employee and client records across internal platforms and CRM systems. Identify opportunities to optimise onboarding workflows, improve internal documentation, and enhance the overall client and employee experience. Requirements: At least 2 years of experience in employee onboarding, HR administration, global mobility, payroll operations, or a similar client-facing position. Previous experience managing or supporting employee onboarding across multiple countries. Experience in Employer of Record (EOR), Professional Employer Organization (PEO), global employment, payroll, or HR technology environments is a strong advantage. Good understanding of international employment onboarding processes, including employee documentation, employment contracts, benefits enrolment, and local compliance requirements. Familiarity with employment contracts and contract amendments, particularly when working with established templates and procedures. Professional fluency in English, both written and spoken. Excellent organisational skills and attention to detail, with the ability to manage multiple cases, competing priorities, deadlines, and stakeholders simultaneously. Strong communication and interpersonal skills, with a customer-oriented and consultative approach to guiding clients through complex processes. Proactive problem-solving abilities, sound judgment, and confidence in identifying potential issues and escalating risks at an early stage. Ability to collaborate effectively with cross-functional teams, including Legal, Payroll, Benefits, Finance, Sales, and Client Success. Familiarity with HRIS, CRM, ticketing, and collaboration platforms. Experience with HubSpot and Confluence is considered a plus. Ability to thrive in a fast-paced, international, and remote working environment. A high level of discretion and professionalism when handling confidential employee and client information. Benefits: Competitive salary, aligned with experience and qualifications. Asynchronous working environment offering flexibility and autonomy. Remote-first or hybrid working arrangements, depending on the nature of the position. Opportunity to work remotely from abroad for short periods. Career development and internal growth opportunities within a rapidly expanding international organisation. Access to the necessary hardware and equipment to perform your role effectively from day one. Opportunity to contribute to an innovative technology platform supporting global employment and borderless teams. Collaborative, diverse, and international working environment.